Ravina Chugh
Elmsdale,NS
Summary
- As an Insurance Agent I have some duties and responsibilities, both towards the company I work for and for my clients. I work for a agency office not in a call center and I would like to describe my roles as an agent:
- Introduce my clients to all available insurance policy options and clearly explain them
- Promote and sell a variety of insurance products
- Ensure that all medical and other necessary forms are filled and attached with their policies
- Arrange a payment method with the insured in writing
- Follow up on claims filed by clients
- Calculate premiums based on medical information and other discussed factors
- Interview prospective clients
- Process all insurance policy requests
- Try to achieve company's goals and targets within the given time frame
- Willing to take cross sell and up sell opportunities
- Complete day to day activities of renewals, client reviews, quotes opportunities and billing.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Associate Insurance Advisor
The Co-operators Group Insurance
05.2024 - Current
- Spent ample time with each customer, verbally reviewing, and explaining documents for client comprehension.
- Explained features, advantages and disadvantages of various policies to promote insurance sales.
- Upsold additional products and services after identifying customer needs and requirements.
- Interviewed prospective clients to discuss any existing coverage and obtain data about financial resources and physical condition of person or property.
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Maintained high standards of customer service by building relationships with clients.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
- Cross-sold insurance products to existing clients to reach sales targets.
- Maintained accurate records of all transactions, ensuring compliance with company policies and regulatory requirements.
- Prepared and reviewed insurance applications to verify compliance with regulations.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
- Expanded client base by actively prospecting for new business opportunities and generating referrals.
Associate Insurance Advisor
The Cooperators
12.2022 - 02.2024
- General and promote insurance products in order to meet daily sales targets, calling clients to review their policies, Provide prompt, accurate, and friendly customer service
- Service can include responding to inquiries regarding insurance availability, policy changes, transfers, claim submissions and billing clarification
- Verified patient insurance coverage and explained insurance billing procedures
- Provided timely and accurate advice to customers that enabled them to make informed decisions
- Developed and implemented strategies to increase customer satisfaction, resulting in a X% increase in retention
Supervisor
Hurry Curry Indian Restaurant
01.2022 - 11.2022
- Managing Workflow, Training New Hire, Creating and managing team schedule, evaluating performance and providing feedback, helping to resolve employee issues and disputes
- Developed and implemented a system for tracking employee attendance and absences, resulting in improved accountability
Customer Service Representative
Alliance Income Services Corp
07.2021 - 12.2021
- Answering questions about a company's product and service
- Making calls to the provided numbers and asking questions
- Analysis the client's needs and pass them to the Licensed Insurance Advisor
- Developed a system for tracking customer complaints that improved customer service resolution time by X%
Customer Care Executive
Admiral Solutions
08.2019 - 03.2021
- Managing large amounts of inbound and outbound calls, identifying customer's needs, clarify information and providing solutions
- Developed and implemented customer feedback surveys to improve customer experience, resulting in a X% increase in customer loyalty
Education
Project Management -
Algoma University
Brampton, ON12.2022
Master of Arts - English Literature
M.D University
Rohtak05.2019
Bachelors of Arts -
M.D University
Rohtak04.2017
Skills
- Self-motivation
- Decision Making
- Creativity
- Ability to Multitask
- Fast Learner
- Ability to Work Under Pressure
- Adaptability
- Problem Solving
- Leadership
- Time Management
- Teamwork
- Computer Skills
- Ability to Work in a Team
- Effective Time Management
- Communication Skills
- Customer Service
Languages
English
Full Professional
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Gujarati
Limited Working
Certification
- Food Handler Certificate, Hurry Curry Indian Restaurant, Vaughan, ON, 07/01/22, 09/30/22
- First Aid CPR Certificate, The Cooperators, Markham, ON, 03/01/23, 03/31/23
- License OTL (Other Than Life), Markham, Markham, ON, 12/01/22, 12/31/22
I love to paint and in my leisure time I like to listen soft music
Love to paint
Traveling
Music
Spend time in nature
Want to explore new things
Timeline
Associate Insurance Advisor
The Co-operators Group Insurance
05.2024 - Current
Associate Insurance Advisor
The Cooperators
12.2022 - 02.2024
Supervisor
Hurry Curry Indian Restaurant
01.2022 - 11.2022
Customer Service Representative
Alliance Income Services Corp
07.2021 - 12.2021
Customer Care Executive
Admiral Solutions
08.2019 - 03.2021
Project Management -
Algoma University
Master of Arts - English Literature
M.D University
Bachelors of Arts -
M.D University
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