Matt Edmunds
9-1801 Ressegieu Drive, Churchill Falls,NL
Summary
- 5+ years of managing complex client relations and quality control challenges, effectively mitigating negative business impact and maintaining alignment with overall strategic direction.
- Exceptional understanding of customer needs through handling a high volume of customer inquiries via email and phone channels - and through supplier / co-packer relations.
- Passionate fitness enthusiast, coffee drinker, gamer, lover of craft beer, and language learner
Overview
6
6
years of professional experience
Work History
Product Manager
Nutra Holdings
10.2019 - Current
- Involved with many phases of product launch process, including: Packaging, label creation, label review, documentation, regulatory compliance, and finished product release
- Development of over 300 SKUs across 3 brands: Jacked Factory, Transparent Labs, Cira Nutrition
- Management of product roadmap and cross-functional teams to launch new products and deliver to customers by established deadlines
- Implemented over $200k in annual savings with Label Printers by negotiating cost of goods and label finishes
- Sole owner of two rebrands consisting of 90+ SKUs each
- Copywriter for Shopify product descriptions and Amazon key product features
Customer Support Manager
Nutra Holdings
02.2018 - 10.2019
- Responded to large volume of customer requests through email and phone communication
- Managed and trained a team of 2 full time employees
- Handled complex and sensitive client relations and quality control issues to minimize negative impact to business direction.
- Apply consumer insights to gain understanding of customer, competitive environment and channel needs for the product or category
- Identified process enhancements to reduce inconsistencies and drive improvements to support ongoing company success.
Education
BBA - Business Administration
Memorial University of Newfoundland
St. John's, NL 05.2018
References
Available Upon Request
Timeline
Product Manager
Nutra Holdings
10.2019 - Current
Customer Support Manager
Nutra Holdings
02.2018 - 10.2019
BBA - Business Administration
Memorial University of Newfoundland
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