Mathews Joy
Winnipeg,MB
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
IntouchCX
03.2021 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls/chats efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Crew Member
A & W Fast Food Restaurant
07.2019 - 02.2021
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Promoted a positive work environment through effective communication and teamwork among staff members.
Education
Diploma - Hospitality
Centennial College
Toronto, ON08.2020
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
Software Skills
- Microsoft Software
- Powerfront
- Avaya
- Oracle Commerce Service Center
Timeline
Customer Service Representative
IntouchCX
03.2021 - Current
Crew Member
A & W Fast Food Restaurant
07.2019 - 02.2021
Diploma - Hospitality
Centennial College
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