Mathew Kurumthottikkal Cherian
Calgary,NE
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
15
15
years of professional experience
Work History
Child and youth support worker
Axis Family Resources Ltd
05.2022 - 08.2023
Director consultant
Sandalo Castle Resort
03.2017 - 03.2022
General Manager
Wayanad Fort Resort
05.2016 - 03.2017
General Manager
Mount Xanadu Luxury Resorts
06.2014 - 03.2016
Manager
The Hill District Club
03.2012 - 05.2014
Front office manager
Vistara Resort
02.2011 - 02.2012
Industrial trainee
Orchid
05.2008 - 02.2009
- Oversee the operations functions of the hotel, as per the Organizational chart
- Hold regular briefings and meetings with all heads of departments
- Ensure full compliance with Hotel ) operating controls, SOPs, policies, procedures, and service standards
- Responsible for the preparation, presentation, and subsequent achievement of the hotel's annual Operating Budget, Marketing & Sales Plan, and Capital Budget
- Developing improvement actions, carrying out costs savings
- A strong understanding of P&L statements and the ability to react with impactful strategies
- Closely monitor the hotels on a daily basis and take decisions accordingly
- Maximizing room yield and hotel/resort revenue through innovative sales practices and yield management programs
- Prepare a monthly financial report for the owners and stakeholders
- Draw up plans and budgets (revenues, costs, etc.) for the owners
- Overseeing and managing all departments and working closely with department heads daily
- Manage and develop the Hotel Executive team to ensure career progression and development
- Be accountable for the responsibilities of department heads and take ownership of all guest complaints
- Provide effective leadership to hotel team members
- Responsible for legalization, Occupational Health & Safety Act, fire regulations and other legal requirements.
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Formulated policies and procedures to streamline operations.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Analyzed market trends and competitor activities to create competitive advantages.
- Interacted well with customers to build connections and nurture relationships.
Education
Bachelor of Theology -
Asia Theological Association
2012
Diploma - Hotel and Catering Technology
Under Federation of Hotel and Restaurant Association of India
2008
Skills
- Organization and planning
- Leadership
- Operational
- Ability to accept criticism
- Inventory Control Processes
- Project Analysis
- Microsoft Access
- Sales Team Development
- Database Administration
- CRM Software
- Customer Relations
Timeline
Child and youth support worker
Axis Family Resources Ltd
05.2022 - 08.2023
Director consultant
Sandalo Castle Resort
03.2017 - 03.2022
General Manager
Wayanad Fort Resort
05.2016 - 03.2017
General Manager
Mount Xanadu Luxury Resorts
06.2014 - 03.2016
Manager
The Hill District Club
03.2012 - 05.2014
Front office manager
Vistara Resort
02.2011 - 02.2012
Industrial trainee
Orchid
05.2008 - 02.2009
Bachelor of Theology -
Asia Theological Association
Diploma - Hotel and Catering Technology
Under Federation of Hotel and Restaurant Association of India
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