Mathew Turkalj
St. Jacobs,Ontario
Summary
Hardworking, self-motivated marketing graduate with experience in customer service, sales and various marketing roles. I have been recognized in the workplace for being personable, professional and driven. I can adapt to new environments and learn new things. As a recent university graduate, I keep abreast of emerging trends, technologies and creative approaches.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Electrical Safety Authority
Cambridge, ON
08.2022 - 08.2024
- Recognized for frequently achieving 100% on QA evaluations, maintaining an average of over 90% consistently.
- Responding to incoming calls and emails, providing frontline customer support for inquiries, and requests.
- Assisting electricians and members of the public in building permits for electrical jobs across Ontario.
- Assisting in the scheduling process of electrical inspections to ensure organized, timely completion of tasks.
- Informing customers about billing procedures and pricing structures.
- Remaining calm in stressful circumstances, effectively diffusing tense situations, to maintain a positive customer experience.
- Providing outstanding service to new and long-standing customers by attending closely to concerns, and developing solutions.
- Frequently complimented by customers for being professional, friendly, and helpful.
Website Manager & Digital Marketer
Sports Zone Canada
Waterloo, ON
04.2016 - 08.2022
- Achieved first-page ranking in organic searches for industry-specific keywords and products.
- Generated over $100,000 in additional sales during pandemic closures by implementing an external marketplace application.
- Produced and edited professional product images daily.
- Produced digital graphics for promotion, and for the company website.
- Developed written content for product descriptions and blog posts.
- Managed company accounts on Instagram and Facebook, creating a consistent feed and story posts.
- Managed paid social media advertising campaigns, consistently achieving below-industry-average cost-per-click rates.
- Communicated and supported customers through digital communication channels in a timely manner.
- Created product review videos, and assisted with product launches.
Sales Associate
Sports Zone Canada
Waterloo, ON
04.2016 - 08.2022
- Assisted customers in choosing products to meet their needs.
- Drove sales through up-selling and cross-selling complementary products.
- Addressed customer concerns, resulting in improved customer retention.
- Managed inbound phone calls, responding to customer inquiries.
- Knowledge of POS and inventory systems.
- Monitored floor stock and assisted with product management.
Materials Handler
Home Hardware Headquarters
St. Jacobs, ON
05.2019 - 07.2019
- Fulfilled retail store orders by packing and preparing over 200 products daily.
- Exceeded daily order requirements, reducing overall handling time.
Education
Bachelor of Commerce - Marketing
Gordon S. Lang School of Business And Economics, University of Guelph
04.2022
Skills
- Communication
- Sales Strategy
- Customer Service
- Problem-Solving
- Quality Assurance
- Performance Monitoring
- Time Management and Prioritization
- Adaptability
- Website Management
- Social Media Management
- Microsoft Word, Excel, PowerPoint
Interests
- Guitar
- Hockey
- Golf
- Fishing
- Snowboarding
Timeline
Customer Service Representative
Electrical Safety Authority
08.2022 - 08.2024
Materials Handler
Home Hardware Headquarters
05.2019 - 07.2019
Website Manager & Digital Marketer
Sports Zone Canada
04.2016 - 08.2022
Sales Associate
Sports Zone Canada
04.2016 - 08.2022
Bachelor of Commerce - Marketing
Gordon S. Lang School of Business And Economics, University of Guelph
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