Mathew Pilot
Winnipeg,MB
Summary
Proven Sales Manager with a track record of elevating customer satisfaction and smashing sales targets, notably achieving a 34.4% lease retention rate at Birchwood Lexus. Earning the order of distinction for Birchwood Infiniti with our team. Skilled in client development and innovative strategies, I excel in competitive environments, leveraging my detail-oriented and self-motivated nature to drive success and team excellence.
Overview
7
7
years of professional experience
Work History
Sales Manager
Birchwood Lexus
Winnipeg, MB
09.2023 - Current
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Enhanced lease retention resulting in a rise to 34.4% for the year of 2024 compared to last year's rate of 18%.
- Adapted dynamically to the evolving automotive market, resulting in an outstanding milestone of 569 new vehicle sales.
- Achieved stable front-end earnings while adapting to higher volume and changing market dynamics.
- Conceptualized varied approaches to achieve sales KPI targets.
Sales Manager
Birchwood Infiniti-Nissan
02.2021 - 08.2023
- Developed and implemented comprehensive salesperson training program.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales.
- Handled all customer relations issues pleasantly, enabling quick resolution and client satisfaction.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies.
- Won the order of distinction for Infiniti Canada and established the #1 spot to be recognized globally for our KPI’s in sales and service.
Sales Consultant
Birchwood Chevrolet Buick GMC
Winnipeg, MB
07.2019 - 01.2021
- Evaluated inventory and delivery needs, optimizing strategies to meet customer needs.
- Cultivated lasting rapport with key industry clients by providing accurate pricing and credit terms to meet customer needs.
- Achieved top performance by strategically adapting to rapidly changing, competitive environment.
- Coached a number of sales associates in product specifications, sales incentives and selling techniques, increasing the associates close percentage.
Sales Consultant
Murray Chevrolet Winnipeg
Winnipeg, MB
01.2018 - 07.2019
- Conducted on-site product demonstrations to highlight features, answer customer questions and redirect concerns towards.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Maintained sense of urgency in answering customer questions and requests through email or voice messaging.
- Assisted walk-in traffic with identifying financial needs and goals to provide customized solutions.
Education
Automotive Business
Georgian College
High School Diploma - undefined
Stonewall Collegiate
Stonewall, MB, Canada2013
Skills
- Self-motivated
- Highly competitive
- Client development
- Customer service
- Hard worker
- Detail-oriented
- Time management
- Innovative ideas
Accomplishments
Achieved sales marketing guild bronze award for sales at Birchwood Chevrolet, Buick GMC.
Won bronze and Silver for sales manager for Infiniti Canada. In 2021 and 2022.
Helped the team win order of Distinction for Birchwood Infiniti being the #1 Infiniti dealer in Canada.
Timeline
Sales Manager
Birchwood Lexus
09.2023 - Current
Sales Manager
Birchwood Infiniti-Nissan
02.2021 - 08.2023
Sales Consultant
Birchwood Chevrolet Buick GMC
07.2019 - 01.2021
Sales Consultant
Murray Chevrolet Winnipeg
01.2018 - 07.2019
High School Diploma - undefined
Stonewall Collegiate
Automotive Business
Georgian College