MATHEW MAGANA
PARAMOUNT
Summary
Accommodating Customer Support Specialist with documented history of exceeding customer and company expectations. Committed to resolving issues with speed and accuracy to maintain trust and loyalty. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication, and focused solutions. Expert at finding win-win solutions. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
4
4
years of professional experience
Work History
Customer Support Representative
Vance and Hines
07.2021 - Current
- Managed escalated calls with professionalism, ultimately resolving complex issues to the satisfaction of both the client and the company.
- Processed returns and exchanges according to company policies.
- Resolved technical issues for customers with clear explanations and step-by-step guidance.
- Provided feedback to management on customer trends and potential improvements.
- Resolved customer inquiries in a timely manner.
- Answered support calls to learn about and address customer needs, complaints or other issues with products or services.
- Created detailed reports of customer issues for further review.
Education
Associate of Arts - Administration of Justice
Long Beach City College
Long Beach, CA06-2020
High School Diploma -
Paramount High School
Paramount, CA06-2017
Skills
- Organization and recordkeeping
- Attention to detail
- Problem solving
- Teamwork and collaboration
- Issue and resolution tracking
- Tracking and documentation
- Data management
- Product knowledge
- Time management
- System testing
- Multitasking Abilities
- Technical troubleshooting
- Equipment inspection
- Analytical and methodical
Accomplishments
- High School honors graduate
- Employee of the month
Timeline
Customer Support Representative
Vance and Hines
07.2021 - Current
Associate of Arts - Administration of Justice
Long Beach City College
High School Diploma -
Paramount High School
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