Results-focused clerk who does well in circumstances where there are strict deadlines. Devoted to precision and effectiveness as attained through diligence and close attention to detail. Renowned for providing superior customer service.
Hi, I’m
Harvie Barnuevo Lovendino
Camrose,AB
Summary
Overview
6
years of professional experience
Work History
Cargill Animal Nutrition
Customer Support Representative
01.2023 - Current
Job overview
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Provided primary customer support to internal and external customers.
- Answered questions regarding seller inventory, shipping, payments and buyer complaints.
- Demonstrated computer skills for data entry and answered broad variety of inquiries.
- Documented customer interactions in computer system and assisted cross-functionally with billing and technical support to deliver high-quality customer service.
Loblaw Companies Limited
Front End Cashier
09.2022 - Current
Job overview
- Greeted customers and responded to requests for information.
- Processed credit card, EBT, and gift certificate payments with electronic computer system.
- Helped customers complete purchases, locate items and join reward programs.
- Maintained organized and orderly front end and removed carts, baskets and debris.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Performed cash, card and check transactions to complete customer purchases.
- Used POS system to enter orders, process payments and issue receipts.
- Informed front end manager of equipment repair and replacement needs to maintain operations
Lucky Supermarket
Cashier/Grocery Clerk
09.2021 - 08.2022
Job overview
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Maintained cash drawer of $200 cash out/in or more per shift.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Used POS system to enter orders, process payments and issue receipts.
Mc Donald Ponoka
Team Member
05.2017 - 05.2022
Job overview
- Received orders from customers and input into order management system.
- Sanitized tables, high chairs and drink fountain areas after customer use and periodically throughout day.
- Prepared food orders to support waitstaff and other team members.
- Distributed food during busy peak periods to drive customer satisfaction.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Integrated service and team management strategies to boost business profits.
- Greeted customers at counter to fulfill requests and answer questions.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
- Cooked batches of food according to standard recipes.
Health Square Medical Clinic and Pharmacy
Volunteer Pharmacy Assistant
05.2021 - 08.2021
Job overview
- Greeted customers and responded to questions with friendly, knowledgeable assistance.
- Answered telephones and provided information about order status, store hours and pharmacy procedures.
- Merchandised over-the-counter goods and rotated stock.
- Received incoming supplies and stocked in correct locations.
- Kept pharmacy counter and related areas clean, neat and organized.
- Assisted pharmacy staff with preparing medications and filling orders.
- Processed incoming drug orders by checking deliveries against paperwork and updating computer system.
- Updated computer system with current customer, payment and inventory information.
- Verified order information against computer database.
- Completed and filed documentation for insurance, store and liability purposes.
- Operated cash register and other front counter tasks to facilitate daily operations.
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions and refill instructions.
- Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers.
- Performed safety checks when dispensing medications to optimize patient safety.
- Supported operations with filing, copying and faxing.
- Communicated instructions to patients or caregivers about proper use and storage of drugs
Hiren Parmar Pharmacy Shoppers Drug mart
Practicum Pharmacy Assistant
11.2020 - 02.2021
Job overview
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Developed and maintained courteous and effective working relationships.
- Participated in team-building activities to enhance working relationships.
- Used Microsoft Word and other software tools to create documents and other communications
Education
ERP CollegeCalgary, AB
No Degree from Pharmacy Assistant
09.2021
University Overview
- Completed professional development in Pharmacy Assistant education.
- Continuing education in Adult Education.
- Received Grant and Scholarships from Canadian Government.
ERP CollegeCalgary, AB
No Degree from Medical Office Assistant And Unit Clerk
08.2021
University Overview
- Professional development completed in medical office Assistant and Unit Clerk.
- Received Grant and scholarships from Canadian Government.
- Continuing education in Adult Education.
Sorsogon State CollegePhilippines
Bachelor of Elementary Education SSC
2017
University Overview
- Elected Class President in 2017
- Member of Student Council in 2017
- Received CHED Scholarship.
- Member of Non-government Organization, World Vision
Skills
- Currency Counting
- POS Transactions
- Tracking and Documentation
- Inbound Call Answering
- Cash Register Systems
- Customer Complaint Resolution
- Store Promotions
- Organization and Recordkeeping
- Employee Computer Support
- Customer Seating
- File Management Software
- Data Management
- Shipping and Receiving Understanding
- Technical Support and Assistance
Timeline
Customer Support Representative
Cargill Animal Nutrition
01.2023 - Current
Front End Cashier
Loblaw Companies Limited
09.2022 - Current
Cashier/Grocery Clerk
Lucky Supermarket
09.2021 - 08.2022
Volunteer Pharmacy Assistant
Health Square Medical Clinic and Pharmacy
05.2021 - 08.2021
Practicum Pharmacy Assistant
Hiren Parmar Pharmacy Shoppers Drug mart
11.2020 - 02.2021
Team Member
Mc Donald Ponoka
05.2017 - 05.2022
ERP College
No Degree from Pharmacy Assistant
ERP College
No Degree from Medical Office Assistant And Unit Clerk
Sorsogon State College
Bachelor of Elementary Education SSC
Similar Profiles
Maricel DussaultMaricel Dussault
Supply and Inventory Planner II at Cargill Limited, Cargill Animal Nutrition and HealthSupply and Inventory Planner II at Cargill Limited, Cargill Animal Nutrition and Health
Isaiah Garcia-JenningsIsaiah Garcia-Jennings
Production Technician at Cargill Animal NutritionProduction Technician at Cargill Animal Nutrition
Rutvi VaishnaniRutvi Vaishnani
Digital Marketing Consultant at Cargill Animal NutritionDigital Marketing Consultant at Cargill Animal Nutrition