Matheus Giagio
Toronto,ON
Summary
Motivated and reliable individual with strong customer service, organizational, and teamwork skills. Seeking a position where I can contribute to a dynamic team environment and continue to grow professionally. Energetic Restaurant Host skilled in managing guest experiences with efficiency and poise. Known for ability to handle high-volume environments while maintaining customer satisfaction through effective seating arrangements, wait time management, and reservation coordination. Specialized skills include conflict resolution, communication, and organizational prowess. Excel in interpersonal interactions, problem-solving, and multitasking to ensure patrons receive outstanding dining service.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Restaurant Host/Server
Union Social Eatery
Toronto, ON
07.2024 - 02.2025
- Delivered excellent customer service in a high-paced restaurant environment
- Maintained a positive attitude while handling busy shifts
- Organized seating plans and ensured smooth guest flow
- Demonstrated strong multitasking and communication skills
- Managed waitlists during peak hours; monitored incoming reservations via phone calls or online applications.
Server Assistant
Pickle Barrel
Toronto, ON
01.2023 - 01.2024
- Assisted serving staff with food delivery and table maintenance
- Followed directions effectively and supported the team
- Managed fast-paced responsibilities and heavy lifting
Education
Diploma - Ongoing
Seneca Polytechnic
01.2027
Skills
- Strong interpersonal and communication skills
- Ability to follow directions and adapt quickly
- Energetic, social, and team-oriented
- High attention to detail and task focus
- Extensive technical knowledge
Certification
Smart Serve Certified
Languages
English (Fluent), Portuguese (Fluent)
Volunteer Experience
- Cecil Community Centre, Entertainment Assistant, Toronto, ON, Supervised and engaged with children during activities, Organized games and exercises under guidance of social workers, Adhered to structured schedules and program plans
- School Auditorium, Assembly Organizer, Assisted with setup for school assemblies and performances, Transported instruments and equipment, Guided peers to complete tasks and support visitors
- Fanshawe Dragon Boat Festival, Scorekeeper/Runner, London, ON, 2023, Maintained accurate event scoring and timely updates, Acted as a runner between teams and officials, Showcased leadership, communication, and task focus under pressure
Availability
Monday Sunday: 8:00 AM 2:00 AM
Timeline
Restaurant Host/Server
Union Social Eatery
07.2024 - 02.2025
Server Assistant
Pickle Barrel
01.2023 - 01.2024
Diploma - Ongoing
Seneca Polytechnic
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