Summary
Overview
Work History
Education
Skills
Languages
Volunteer Experience
Certification
References
Timeline
Generic

Khadija Sow

Calgary,AB

Summary

Sociable and cheerful, I demonstrate a strong work ethic and a collaborative mindset. I am dedicated to providing the utmost customer satisfaction. I believe in giving my best in every task and contributing positively to team dynamics, reflecting my commitment to achieving excellence in any work environment.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Restaurant Host/Server

The Westin
Calgary, AB
08.2023 - 12.2023
  • Provided exceptional service to a high volume of daily customers.
  • Resolved conflicts between customers when necessary.
  • Processed payments from customers using cash registers or POS systems.
  • Navigate OpenTable, ensuring seamless reservation management and providing a smooth dining experience for guests.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.

Lead Flight Attendant

Jazz Aviation
Calgary, AB
04.2019 - 07.2023
  • Observant and aware of surroundings
  • Ensure adherence to Transport Canada and company regulations, trained in emergency situations, and helped to diffuse two high-level situations from escalating to emergency levels
  • Follow guidelines to arrange objects or actions in a certain order
  • Knowledge of principles and processes for providing customer and personal services.

Supervisor/Key Holder

Puma
Calgary, AB
10.2017 - 03.2019
  • Completed day-to-day duties accurately and efficiently.
  • Maintained schedule of class assignments to meet deadlines.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.

Education

Student

Mount Royal University
Calgary, AB

Skills

  • Leadership
  • Cash Handling
  • Sales Expertise
  • Relationship Building
  • Motivated and punctual
  • Fluent in French & English
  • Customer Complaint Resolution
  • Enthusiastic and cheerful

Languages

  • French
  • English
  • Some Spanish

Volunteer Experience

C.A.N.A.F, 06/01/17, 08/01/17 & 08/01/18,

  • Instruct campers in daily routines and cleanup tasks. Follow safety and emergency procedures and guidelines. Guide and teach a range of outdoor activities (hiking, swimming, etc.)
  • Our Lady Queen of Peace, 06/01/19, 08/01/19. Ensure camper safety and monitor their activities. Work one-on-one with campers. Ensure camper safety and monitor their activities

Certification

ProServe liquor license

First Aid & CPR/AED level C

References

References available upon request.

Timeline

Restaurant Host/Server

The Westin
08.2023 - 12.2023

Lead Flight Attendant

Jazz Aviation
04.2019 - 07.2023

Supervisor/Key Holder

Puma
10.2017 - 03.2019

Student

Mount Royal University

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Khadija Sow