Mateus Craveiro
76 Macleod St, Toronto,ON
Summary
Efficient and Effective customer service professional successful at satisfying different types of customers with creative and knowledgeable solutions. Customer service-focused professional working to improve customer ratings, reduce complaints and increase business.
Overview
5
5
years of professional experience
Work History
Customer Experience Associate
Scotiabank
09.2021 - Current
- Processed daily client transactions, including deposits, withdrawals, wire transfers, loan payments, mortgage pre-payments, issuing bank drafts, etc, as well as protecting clients from fraud and identifying potential fraudulent inquiries and transactions.
- Assisted clients with any questions or concerns regarding their accounts or bank products and provided potential beneficial bank product options that could help them with their banking and sent out referral opportunities for financial advisors.
- Worked in a fast-paced environment and learned how to establish a positive relationship with clients by providing excellent customer service
- Assisted in training new employees on company policies, procedures, and best practices for delivering exceptional service.
Store Standards Associate
Walmart
01.2020 - 09.2021
- Enhanced customer satisfaction with efficient cart retrieval and organization for easy access.
- Learned to be flexible in different roles and departments around the store such as: salesfloor customer experience, OMNI, Garden Centre.
- Contributed to sales growth through effective merchandise restocking and inventory management.
- Collaborated with team members to complete tasks efficiently during peak times, optimizing store operations.
Volunteer Helper
Casa Do Alentejo Community Centre
11.2018 - 03.2019
- Gained 40 hours of community service by helping and assisting students with their Portuguese school work.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Helped teachers by addressing students’ questions about schoolwork and assuring students were behaving and having fun. Learned how to establish a relationship with multiple teachers and students to ensure it was a safe, friendly, and fun environment for students to learn a new language.
Education
Honours Bachelors of Crime Intelligence Analysis - Crime Analytics
Seneca College of Applied Arts And Technology
King City09.2025
Protection, Security, And Investigation Diploma - Protection, Security And Investigation
Humber College
Toronto, ON09.2022
Skills
- Attention to Detail
- Effective Communication
- Critical Thinking
- Problem Solving
- Customer Service
- Account Management
- Customer Relations
- Team-Work
Accomplishments
Secondary School Honour Roll Ontario Scholar
Secondary School Subject Award Recipient for Legal Studies
Languages
English
Portuguese
Timeline
Customer Experience Associate
Scotiabank
09.2021 - Current
Store Standards Associate
Walmart
01.2020 - 09.2021
Volunteer Helper
Casa Do Alentejo Community Centre
11.2018 - 03.2019
Honours Bachelors of Crime Intelligence Analysis - Crime Analytics
Seneca College of Applied Arts And Technology
Protection, Security, And Investigation Diploma - Protection, Security And Investigation
Humber College
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