Mateo Orozco Mulet
Toronto,Canadá
Summary
Astute Computer System technician in Networking student with proven ability to analyze, diagnose and resolve computer user support issues. Experienced in providing comprehensive technical support to users and resolving complex technical issues. Possesses knowledge of standard operating systems and networking protocols.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Crew Member
Chipotle Mexican Grill
09.2023 - Current
- Increased customer satisfaction with prompt and accurate order taking.
- Boosted repeat customer rates by providing friendly and engaging service.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Achieved recognition for exceptional customer service, highlighting importance of customer interactions.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
Education
Diploma - Computer Systems Technician – Networking
Georgian College
Toronto, ON04.2025
Diploma - Technician in biotechnology of plant material
Colegio Manuelita Sáenz
Bogotá, Colombia11.2022
Diploma - Fundamentals of Programming
Technological University of Pereira
Pereira, Colombia11.2021
Skills
- Proficient in Microsoft Office 365, Zoom, Teams, MySQL, Cisco Packet Tracer, XAMPP, and PuTTY
- Proficient in Linux System Administration and Windows System Administration Windows Server (Active Directory, Group Policy)
- Python, Bash scripting
- TCP/IP network architecture, routing protocols (OSPF, EIGRP, BGP), network security (firewalls, VPNs), Cisco, DNS, DHCP, VLANs
- Expert Technical Support
- Confidentiality: Heightened sensitivity to managing confidential information at all organizational levels
- Communication: Excellent communication skills with the ability to effectively deliver presentations, and an inherent ability to prioritize and organize tasks
- Problem Solving: Practiced in problem-solving with attention to detail and creativity
Websites
Certification
- Ubuntu Linux: Operating System Basics, 01/14/2024, LinkedIn, Toronto, ON
- High Advance English Level 16, 09/01/2023, ILAC, Toronto, ON
Projects
Windows Server Virtual Machine Administration Jan 2024 — April 2024
Georgian College ILAC
• Administration of users Inbounding & offboarding
• Managed and maintained Windows Server environments, ensuring reliability and security
• Installed and configured Windows Server roles and features, including Active Directory, DNS, and DHCP
• Implemented Group Policy objects (GPOs) to enforce security policies and streamline system administration
• Troubleshot and resolved server-related issues, including network connectivity and application errors
Linux Server Virtual Machine Administration Jan 2024 — Apr 2024
Georgian College ILAC
• Configured and maintained Linux server, ensuring optimal performance and security
• Installed and configured various server applications and services, such as Apache, MySQL, and SSH
• Implemented automation scripts using shell scripting for routine tasks, improving efficiency
• Conducted troubleshooting and resolved system issues promptly to minimize downtime
Network Topology in Cisco Packet Tracer Jan 2024 — April 2024
Georgian College ILAC
• Designed and configured a variety of network topologies using Cisco Packet Tracer
• Implemented routing protocols such as IGRP, OSPF, BGP, etc. VLANs, and network security
• Troubleshoot connectivity issues and optimized network performance
• Collaborated with team members to simulate realistic network scenarios and develop problem-solving skills
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Independent Music Producer
Create and produce music beats digitally using Fl Studio
Timeline
Crew Member
Chipotle Mexican Grill
09.2023 - Current
Diploma - Computer Systems Technician – Networking
Georgian College
Diploma - Technician in biotechnology of plant material
Colegio Manuelita Sáenz
Diploma - Fundamentals of Programming
Technological University of Pereira
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