FRANCES CASTRO GARCIA

Account Receivable and Payables Assistant

• Processed payments and documents such as invoices, credit notes, and statements
• Processed 85% of credit card payments, cash payments, eft, wire transfer, and reconciled credit card statements of customers for accuracy in accounting process
• Analyzed financial discrepancies and provided solutions for accurate financial records
• Verified items billed against items ordered and reconciled differences through follow-up with vendor

• Managed offices tasks, such as filing and sorting invoices, sending email/mail invoices and credit notes to client, binding documents, and scanning invoices
• Operated sales reports, maintains office supplies, supports visitors, makes schedules for employees, and warehouse labels
• Responded to inquiries from callers seeking information and Manned incoming and outbound phone calls, routing callers to appropriate party
• Provided administrative support to ensure efficient operation in office and helps clients by answering their questions and requests
• Created monthly sales flyers, promotional flyers, on sale flyers, and new arrive products
• Assisted Order desk by getting customers' orders, complaints, and issues.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Offered technical support and troubleshot issues to enhance office productivity

• Provided second-level support on tickets escalated from Service Desk, regarding computer/system/network issues
• Demonstrated Desktop support responsibilities include operating system builds, fault diagnosis and management of open tickets within call logging system
• Assisted IT team with installation, configuration, and deployment of new equipment
• Gained extensive knowledge configuring server by; adding, removing, accessing, and changing permission of users using Active Directory, Microsoft Exchange, and Office 365
• Used strong analytical, problem-solving skills by handling and creating inventory of all client's updated software.

• Performed all essentials tasks including runner/frontline coordinator order taker/dining room attendant and cashier
• Prepared products following restaurant, health, and safety standards and procedures.
• Provided excellent customer service by greeting customers and meeting quality expectations.
• Reconciled receipt totals, cash and credit payments to address shortages
• Maintained effective supply levels by monitoring and reordering food stock and dry goods

• Performed troubleshooting in software and hardware computers
• Assembled computer hardware units and installed operating system
• Conducted researched & solution to troubleshoot system's issues