Matar Ndack Diop
Brossard,QC
Summary
Versatile and results-driven professional with a robust background in transportation and customer service, notably with XPO Logistics. Excelled in city and non-city driving, ensuring timely deliveries and high client satisfaction. Demonstrated exceptional punctuality and GPS route planning skills, alongside effective communication and problem-solving abilities, contributing to operational excellence and enhanced customer experiences.
Overview
10
10
years of professional experience
Work History
Driver
Uber
06.2023 - Current
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
Owner/Operator Truck Driver
XPO Logistics
07.2017 - 06.2023
- Managed day-to-day business operations.
- Operated with safety and skill to avoid accidents and delays.
- Maintained compliance with weight limits, safety regulations, and transportation laws through diligent record-keeping and inspections.
- Maintained daily, legible DOT log book and submitted corresponding documents.
Client Advisor, Business Services
Nordia
03.2015 - 06.2017
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Education
Certificate of Technical Studies - Industrial Automation
Teccart Institut
Montreal, QC12-2014
Languages
French
Native or Bilingual
English
Professional Working
Timeline
Driver
Uber
06.2023 - Current
Owner/Operator Truck Driver
XPO Logistics
07.2017 - 06.2023
Client Advisor, Business Services
Nordia
03.2015 - 06.2017
Certificate of Technical Studies - Industrial Automation
Teccart Institut
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