Summary
Overview
Work History
Education
Skills
Timeline
Generic

MARTIN HOWITT

Burnaby,Canada

Summary

Experienced professional seeking a position in a dynamic and fast-paced industry. Strong communication skills and a commitment to driving efficient workplace operations while contributing to organizational growth. A flexible team player passionate about creating remarkable experiences while maintaining the highest safety standards. Known for a can-do work ethic, excelling in evolving environments.

Overview

11
11
years of professional experience

Work History

Driver

Wild N’ Live Seafoods
06.2021 - Current
  • Provided exceptional customer service, addressing concerns and resolving issues promptly.
  • Developed strong relationships with clients, fostering trust through professionalism and reliability.
  • Collaborated with dispatch and logistics teams to streamline delivery schedules, improving overall efficiency.
  • Demonstrated strong knowledge of geography and local roads for optimal route selection.
  • Followed all relevant traffic laws and safety regulations.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.

Customer Service Agent

WestJet
05.2017 - 03.2020
  • Demonstrated empathy in handling difficult situations, fostering trust and loyalty among guests.
  • Effectively managed escalations from dissatisfied guests, working closely with management to ensure timely resolutions that maintained brand reputation.
  • Assisted guests with special needs, offering personalized support throughout their travel experience.
  • Implemented effective crowd control measures during peak periods to maintain a positive environment.
  • Exercised sound judgment in high-pressure situations, prioritizing company procedures and safety protocols to ensure a secure and efficient boarding experience for guests.
  • Leave of absence in 2020 due Covid-19 pandemic.

Guest Services Ambassador

Ripley’s Aquarium of Canada
09.2013 - 05.2017
  • Enhanced guest satisfaction by promptly addressing inquiries and providing personalized assistance.
  • Streamlined check-in process for improved efficiency and reduced wait times.
  • Facilitated smooth transitions between shifts by effectively communicating pertinent information to incoming staff members.
  • Provided expert recommendations on local attractions and dining options, enhancing overall guest experience.
  • Handled emergency situations calmly and efficiently while prioritizing guest safety as a top concern.

Education

Digital Media Arts Diploma -

Seneca College
Toronto, ON
08.2013

Ontario Secondary School Diploma -

St. Theresa Catholic Secondary School
Belleville, ON
05.2011

Skills

  • Work ethic and integrity
  • Active listening
  • Critical thinking
  • Friendly, positive attitude
  • Teamwork and collaboration
  • Problem-solving
  • Customer service and communication skills
  • Time management
  • Safety compliance management
  • Physical stamina and endurance
  • Valid Driver's license

Timeline

Driver

Wild N’ Live Seafoods
06.2021 - Current

Customer Service Agent

WestJet
05.2017 - 03.2020

Guest Services Ambassador

Ripley’s Aquarium of Canada
09.2013 - 05.2017

Digital Media Arts Diploma -

Seneca College

Ontario Secondary School Diploma -

St. Theresa Catholic Secondary School

Similar Profiles

CREATE PROFILE
MARTIN HOWITT