Masuma Ali
Fishers,IN
Summary
Detail-oriented Quality Control Technician with hands-on experience in GMP compliance, inspection testing, and root cause analysis. Expertise in batch record review, corrective action implementation, and clear reporting ensures safe and compliant production. Proven ability to enhance process efficiency and support production teams in identifying defects early, contributing to consistent product quality and regulatory compliance.
Overview
4
4
Languages
13
13
years of professional experience
Work History
Quality Control Technician
Roche Diabetes Care Inc.
Indianpolis, Indiana
10.2025 - Current
- Inspected Roche Diabetes Care components for GMP and SOP compliance.
- Tested medical device samples using lab equipment and approved methods.
- Supported incoming, in-process, and final inspection for diabetes care products.
- Inspected incoming material for conformity to established requirements prior to acceptance into inventory.
- Examined samples of raw materials before use in production.
- Reviewed nonconforming materials and routed deviations through quality channels.
- Communicated quality issues with production and quality teams promptly.
- Conducted tests on product samples and recorded results.
- Documented quality results in Roche Diabetes Care records and batch logs to ensure traceability and compliance.
- Compiled inspection and test data in reports to document compliance with or deviations from strict quality standards.
- Analyzed inspection data to identify trends in product defects, facilitating proactive quality improvements.
- Conducted root cause analysis to identify sources of defects or non-conformance in order to prevent recurrence.
- Developed corrective action plans to resolve quality issues, enhancing overall product integrity.
Optician
Walmart Supercenter
Noblesville, Indiana
09.2024 - 10.2025
- Guided Vision Center patients in selecting frames and lenses tailored to their preferences and visual needs.
- Measured customer dimensions including bridge, eye size, temple length, seg heights, vertex distance, pupillary distance, and pantoscopic tilt for precise eyewear fitting.
- Measured pupillary distance and optical settings for eyeglass orders.
- Adjusted eyeglass frames for comfort and proper fit.
- Processed prescription orders through Walmart Supercenter optical systems.
- Coordinated patient appointments, verified insurance coverage, maintained accurate patient records, and conducted preliminary testing to enhance patient experience.
- Verified insurance details and explained vision coverage to customers.
- Calculated measurements for eyewear using optical measuring devices.
- Maintained records of prescriptions, orders and payments.
Machine Operator
Newell Brands
Fishers, Indiana
08.2020 - 10.2024
- Inspected finished parts for defects, ensuring adherence to quality standards and promptly reporting concerns.
- Adjusted machine settings to optimize performance and maintain product quality. to complete tasks accurately.
- Troubleshot equipment malfunctions, restoring functionality to maintain consistent production flow. in equipment or processes.
- Performed routine machine checks and basic maintenance tasks.
- Observed machine operations to detect any problems or defects in the finished product.
- Communicated production needs and equipment issues to supervisors, facilitating timely resolutions.
- Trained new operators on workflow and workplace procedures.
Machine Operator
BelFlex Staffing Network
Indianapolis, Indiana
07.2020 - 08.2020
- Executed loading of raw materials to optimize production workflow into machines according to specified measurements.
- Loaded raw materials and removed completed products from equipment.
- Monitored production line to identify and resolve pile-ups and jams.
- Troubleshot equipment malfunctions to maintain smooth operations. in equipment or processes.
- Observe machine operations to detect any problems or defects in the finished product.
- Performed routine machine checks and basic maintenance tasks.
- Communicated with supervisors about equipment issues and production needs.
- Followed safety rules and maintained clean work areas daily.
Electronics Sales Associate
Walmart Supercenter
Fishers, Indiana
02.2016 - 07.2020
- Guided Supercenter customers in selecting and purchasing electronics products, and enhancing customer satisfaction.
- Answered questions about TVs, headphones, gaming systems, and phone accessories.
- Monitored inventory levels with handheld scanner, ensuring optimal stock availability for customer needs. using handheld scanner and department systems.
- Stocked electronics shelves and maintained organized department displays.
- Facilitated merchandise returns and exchanges, efficiently managing customer refunds, trades, and store credits.
- Processed returns and exchanges for electronics items at customer service.
Sales Associate
Walmart Supercenter
Fishers, Indiana
03.2014 - 02.2016
- Operated cash registers and processed sales transactions at checkout.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Assisted customers with returns, exchanges, and item location requests.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Handled price changes and updated shelf labels across departments.
- Zoned aisles and removed misplaced items for clean presentation.
- Answered incoming telephone calls to provide store, products and services information.
- Trained new team members in cash register operation, stock procedures, and customer services.
Pharmacy Clerk
Walmart supercenter
Fishers, IN
06.2013 - 03.2014
- Greeted pharmacy customers at Walmart Supercenter and answered routine questions.
- Assisted pharmacists with prescription intake and data entry to streamline workflow.
- Managed and processed refill requests through Walmart pharmacy systems to ensure efficient service.
- Managed refill requests to ensure timely service in Walmart pharmacy systems.
- Verified patient information for accurate prescription pickup.
- Maintained accurate filing of insurance paperwork and prescription documents for pharmacy records.
- Supported customers with over-the-counter product locations and selection.
- Provided excellent customer service in a friendly manner to all clients visiting the pharmacy counter.
- Assisted customers with selecting and purchasing medications.
- Entered patient data into the computer system to maintain accurate records.
- Monitored expiration dates to ensure medication safety on prescription drugs to ensure potency.
- Completed payments accurately using cash register from customers using cash registers or other electronic systems.
- Replenished shelves with pharmacy products and prepared expired drugs for return.
- Tracked and maintained pharmacy inventory by ordering and stocking supplies to prevent shortages.
- Entered and processed prescriptions into an internal system with accuracy to avoid filling delays.
- Performed administrative tasks such as filing paperwork, answering phone calls, responding to emails.
- Prepared medication labels with item name and quantity.
- Ensured compliance with applicable laws, regulations and standards set by regulatory bodies governing pharmacies.
- Generated reports summarizing pharmacy transactions for management summarizing daily transactions.
- Adhered to safety procedures while handling hazardous materials like chemicals used in compounding medications.
- Verified accuracy of prescriptions filled by pharmacists.
- Answered customer inquiries regarding drug interactions, side effects, dosage and storage information.
- Communicated with insurance companies for billing purposes.
- Operated cash register, handled financial transactions, and balanced cash drawer at the end of shifts.
- Assisted with preparing insurance forms for reimbursement purposes.
- Answered telephone calls promptly and assisted customers by directing calls to appropriate personnel.
- Answered telephone calls promptly and assisted customers by directing calls to appropriate personnel.
Education
High School Diploma -
Goodwill Excel Center
Noblesville03-2024
High School Diploma -
Birol Adarsha High School
District: Dinajpur, Division: Rangpur, Bangladesh.05-2000
Skills
- GMP compliance
- SOP adherence
- Medical device inspection
- Inspection testing
- Batch record review
- Raw materials testing
- Visual inspection
- Product inspection
- Testing efficiency
- Root cause analysis
- Corrective action
- Report preparation
- Reporting skills
- Workplace safety
- Problem solving
- Decision-making
- Multitasking capacity
- Clear communication
- Verbal and written communication
- Problem-solving abilities
- Reporting skills
Languages
English
Professional
Bengali
Native/ Bilingual
Hindi
Limited
Urdu
Elementary
Timeline
Quality Control Technician
Roche Diabetes Care Inc.
10.2025 - Current
Optician
Walmart Supercenter
09.2024 - 10.2025
Machine Operator
Newell Brands
08.2020 - 10.2024
Machine Operator
BelFlex Staffing Network
07.2020 - 08.2020
Electronics Sales Associate
Walmart Supercenter
02.2016 - 07.2020
Sales Associate
Walmart Supercenter
03.2014 - 02.2016
Pharmacy Clerk
Walmart supercenter
06.2013 - 03.2014
High School Diploma -
Goodwill Excel Center
High School Diploma -
Birol Adarsha High School