Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
References
Timeline
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MASSIMO DINARDO

MASSIMO DINARDO

Ottawa,ON

Summary

Recent high school graduate with honors, currently enrolled in the Telfer School of Management at the University of Ottawa, majoring in accounting. Aspiring to launch a career in the financial sector as a Customer Experience Associate at TD Canada Trust. Demonstrates strong customer service skills, a solid work ethic, and teamwork capabilities to foster customer relationships and deliver accurate banking services.

Overview

2
2
years of professional experience

Work History

Customer Service Representative

Farm Boy Grocery Store (Barrhaven)
Ottawa, ON
01.2024 - 06.2024
  • Delivered superior customer service through knowledgeable responses to inquiries and concerns.
  • Welcomed and assisted customers by adhering to Farm Boy Service Standards.
  • Maintained high-quality product presentation by packaging, stocking, and rotating display counters.
  • Executed designated opening and closing procedures while supporting team members as needed.

On-Ice Assistant

Nepean Raiders & Olympic Edge Hockey Development
01.2022 - 12.2023
  • Instructed children ages 8-12 in basic skating and hockey skills by motivating young players through engaging drills and activities.
    Helped build confidence among participants by providing positive reinforcement.

Client Service Representative

Greco Sparks St. Fitness
Ottawa, ON
01.2022 - 01.2023
  • Welcomed & greeted members, provided towel service, smoothie & coffee bar, maintained studio upkeep, helped managed members list and responsible for upselling services.

Education

Telfer School of Management - Accounting Major

University of Ottawa
Ottawa, ON
06-2030

High School Diploma -

St. Mother's Teresa High School
Ottawa, ON
06-2025

Skills

Microsoft Office (Word, Excel, PowerPoint, etc), Google Drive, social media, Console and Web Design

  • Organized, Punctual & Dependable
  • Strong Collaborator and Problem Solver
  • Able to work independently and/or in a fast-paced team environment
  • Energetic, Hardworking and an Adaptive Learner
  • Strong Leadership Skills acquired through competitive sports

Accomplishments

  • Ontario Scholar 2025
  • Student honor role 2024 & 2025
  • Team Captain U18 Cumberland Panthers football club

Languages

English
Full Professional
French
Professional

References

References available upon request.

Timeline

Customer Service Representative

Farm Boy Grocery Store (Barrhaven)
01.2024 - 06.2024

On-Ice Assistant

Nepean Raiders & Olympic Edge Hockey Development
01.2022 - 12.2023

Client Service Representative

Greco Sparks St. Fitness
01.2022 - 01.2023

Telfer School of Management - Accounting Major

University of Ottawa

High School Diploma -

St. Mother's Teresa High School

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MASSIMO DINARDO