Masoud Ebrahimi
Vancouver,BC
Summary
Dynamic Cloud Engineer with a proven track record at Pattison Food Group, enhancing cloud security and automation through innovative Azure infrastructure development and effective communication. Excelled in IAM, achieving significant security milestones. Skilled in cloud architecture design and incident response, demonstrating decisive decision-making in fast-paced environments.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Cloud Engineer
Pattison Food Group
Langley, British Columbia
10.2022 - Current
- Led the IAM projects to strengthen security measures.
- Implemented innovative solutions using Log Analytics and Logic Apps for enhanced automation.
- Set up secure connections through service and private endpoints.
- Managed sensitive information securely with Azure Key Vaults.
- Utilized PowerShell scripts for automation, deployment, and testing.
- Mitigated security vulnerabilities identified by Defender for Cloud.
- Performed regular security audits and vulnerability assessments in cloud environments.
- Configured, monitored, and maintained Azure Storage Accounts, Virtual Networks, App Services, Web Apps, and VMs.
- Administered web application firewalls for enhanced security.
- Implemented solutions with Azure Monitor workbooks and KQL to track resources.
- Established backup and retention policies to safeguard critical data in the cloud.
- Ensured compliance through Azure policy configuration.
- Selected the appropriate AWS service based on compute, data, or security requirements.
- Collaborated with architects and engineers to design networks, systems, and storage environments that reflected business needs, security specifications, and service-level requirements.
- Provided technical guidance on best practices for migrating data to the cloud.
- In-depth understanding of the Azure Cloud Adoption Framework (CAF).
Technical Specialist, Infrastructure
Save-On-Foods
Langley, British Columbia
02.2022 - 10.2022
- Addressed escalated tickets for Azure, Microsoft 365, on-premises servers, and VMware.
- Participated in Exchange and Azure Files migration initiatives.
- Leveraged PowerShell scripting to address problems in Azure and Office 365 environments.
- Oversaw migrating legacy systems to modern platforms, minimizing downtime, and data loss.
- Resolved problems in numerous Microsoft 365 services, including Exchange Online, SharePoint, Teams, and OneDrive.
- Administer vCenter and VMware vSphere environments.
- Implemented server setup for new Dell VXRail systems at multiple stores.
- Collaborated with other IT teams on projects integrating existing systems and Microsoft 365 solutions.
Technical Support Engineer
Innovation Networks Inc.
Richmond, British Columbia
08.2019 - 02.2022
- Provided support for the maintenance of Microsoft 365 services.
- Handled various tickets across tiers 1-3 for over 30 clients with diverse infrastructures.
- Ensure seamless site-to-site connectivity by managing Azure AD and deploying VPN gateways.
- Established servers for modernizing client's IT environments.
- Deployed and managed Sophos firewall systems.
- Evaluated new technologies to recommend solutions that meet customer needs.
- Resolved complex technical problems through root cause analysis techniques.
- Supported virtualization technologies, such as VMware ESX, ESXi Server, or Microsoft Hyper-V.
- Provided real-time support via phone, email, and chat to address customer technical concerns.
L4 Sr. Desktop IT Technician
Dell
Vancouver, Canada
07.2019 - 07.2019
- Executed a 3-day migration and system refresh at Ford dealership for new Dell PCs.
- Refreshed older systems with upgraded Dell Optiplex AIO models.
- Migrated user's data and settings from Windows 7 to Windows 10.
- Resolved technical issues on Windows 7 and Windows 10.
- Upgraded Microsoft Office Suite.
- Executed assembly and disassembly of Dell Optiplex hardware.
- Installed Ford's DMS software, including CDK and QWS.
IT Support Specialist
Shirin Asal Food Industries Group
Tehran , Iran
12.2014 - 05.2019
- Setup and maintenance of Windows Server 2008 R2/2012 R2/2016 environments, including Active Directory, DC, DNS, DHCP, CA, DFS, RDS, NLB, WDS, WSUS and File Servers
- Managed 15 virtual servers, 3 non-virtual servers, and 2 backup servers.
- Managed successful transition to 2012R2 Domain Controller.
- Supported DAG, Edge Server, and SCCM 2012/2016 for deploying Windows images.
- Provided comprehensive support for users of Windows XP/7/8/10.
- Delivered daily support for 120 client desktops, covering software and hardware issues.
- Ensured efficient resolution by employing a Tier-2 helpdesk guided by ITIL principles.
- Oversaw use of Veeam for data protection and restoration.
- Ensured comprehensive antivirus coverage for all user devices.
Information Technology Specialist
Aseh Sanat Consulting Engineers
Tehran, Iran
07.2010 - 12.2013
- Oversaw Microsoft network-based services such as Active Directory, DC, DNS, DHCP.
- Upgrade services such as Exchange 2007 to 2010 and ISA server 2006 to TMG 2010
- Executed comprehensive backup and recovery operations using Veritas tools.
- Set up RAID configurations for servers.
- Delivered on-site and remote help desk support to the organization.
- Managed workstation deployment through imaging software.
- Deployed critical updates using WSUS infrastructure.
- Conducted cross-training sessions for students and junior staff.
- Identify opportunities to streamline operations, optimize support efforts and improve incident handling processes
- Documented resolutions for commonly faced problems to aid trend analysis.
- Devised incisive workarounds and resolutions for IT-related problems.
Education
Associate of Science - Computer Software
Azad University (IAU)
Tehran, Iran01.2013
Skills
- Azure infrastructure development
- Cloud Security Management
- Identity and Access Management (IAM)
- Cloud architecture design
- Monitoring tools
- Incident response
- Decision-making
- Effective communication
Certification
- IELTS - IDP Education Ltd, 17IR003398EBRM010G
- Pearson Test of English-Academic - Pearson, 336832329
- Educational Credential Assessment - World Education Services, CANADIAN EQUIVALENCY to Diploma (Two Years)
- Windows 7 - Tehran Institute of Technology (MFT)
- Advanced Solutions of Microsoft Exchange Server 2013 - Candoo Academy
- ICT Skills Assessment - ACS (Australian Computer Society)
- Network + - Tehran Institute of Technology (MFT)
- Installing and Configuring Windows Server 2008 R2 - Tehran Institute of Technology (MFT)
- Configuring Windows Server 2008 R2, Application Infrastructure - Tehran Institute of Technology (MFT)
- Configuring Windows Server 2008 R2, Network Infrastructure - Tehran Institute of Technology (MFT)
- ITIL 4 Foundation - AXELOS Global Best Practice, GR671043977ME
- IELTS - British Council, 19CA001275EBRM148G
- Technical Specialist I - Datto
- Applied Computer Concepts - British Columbia Institute of Technology
- Cybersecurity Fundamentals for Engineers - ConnectWise, gbwbttbmtqmq
- Sophos Certified Engineer - Sophos
- Microsoft Certified: Azure Fundamentals - Microsoft, H692-8408
- Linux Essentials 010-160 - Linux Professional Institute (LPI), LPI000517237
- Microsoft Certified: Azure Administrator Associate - Microsoft, I255-4892
- Microsoft Certified: Azure Solutions Architect Expert - Microsoft,
- HashiCorp Certified: Terraform Associate (002) - HashiCorp,
- Windows PowerShell: Foundation Skills - Microsoft
- Microsoft Certified: Azure Security Engineer Associate - Microsoft,
- Microsoft Certified: Identity and Access Administrator Associate - Microsoft,
- Microsoft Certified: Azure Network Engineer Associate - Microsoft,
- Microsoft Cybersecurity Architect - Udemy, UC-b4485c71-19e8-4ca7-aaee-022d6b7da8f7
- Microsoft Certified: Cybersecurity Architect Expert - Microsoft, AC49EADF440919E0
- Power Platform for Administrators - Microsoft
Timeline
Cloud Engineer
Pattison Food Group
10.2022 - Current
Technical Specialist, Infrastructure
Save-On-Foods
02.2022 - 10.2022
Technical Support Engineer
Innovation Networks Inc.
08.2019 - 02.2022
L4 Sr. Desktop IT Technician
Dell
07.2019 - 07.2019
IT Support Specialist
Shirin Asal Food Industries Group
12.2014 - 05.2019
Information Technology Specialist
Aseh Sanat Consulting Engineers
07.2010 - 12.2013
- IELTS - IDP Education Ltd, 17IR003398EBRM010G
- Pearson Test of English-Academic - Pearson, 336832329
- Educational Credential Assessment - World Education Services, CANADIAN EQUIVALENCY to Diploma (Two Years)
- Windows 7 - Tehran Institute of Technology (MFT)
- Advanced Solutions of Microsoft Exchange Server 2013 - Candoo Academy
- ICT Skills Assessment - ACS (Australian Computer Society)
- Network + - Tehran Institute of Technology (MFT)
- Installing and Configuring Windows Server 2008 R2 - Tehran Institute of Technology (MFT)
- Configuring Windows Server 2008 R2, Application Infrastructure - Tehran Institute of Technology (MFT)
- Configuring Windows Server 2008 R2, Network Infrastructure - Tehran Institute of Technology (MFT)
- ITIL 4 Foundation - AXELOS Global Best Practice, GR671043977ME
- IELTS - British Council, 19CA001275EBRM148G
- Technical Specialist I - Datto
- Applied Computer Concepts - British Columbia Institute of Technology
- Cybersecurity Fundamentals for Engineers - ConnectWise, gbwbttbmtqmq
- Sophos Certified Engineer - Sophos
- Microsoft Certified: Azure Fundamentals - Microsoft, H692-8408
- Linux Essentials 010-160 - Linux Professional Institute (LPI), LPI000517237
- Microsoft Certified: Azure Administrator Associate - Microsoft, I255-4892
- Microsoft Certified: Azure Solutions Architect Expert - Microsoft,
- HashiCorp Certified: Terraform Associate (002) - HashiCorp,
- Windows PowerShell: Foundation Skills - Microsoft
- Microsoft Certified: Azure Security Engineer Associate - Microsoft,
- Microsoft Certified: Identity and Access Administrator Associate - Microsoft,
- Microsoft Certified: Azure Network Engineer Associate - Microsoft,
- Microsoft Cybersecurity Architect - Udemy, UC-b4485c71-19e8-4ca7-aaee-022d6b7da8f7
- Microsoft Certified: Cybersecurity Architect Expert - Microsoft, AC49EADF440919E0
- Power Platform for Administrators - Microsoft
Associate of Science - Computer Software
Azad University (IAU)
Similar Profiles
Poonam RaniPoonam Rani
General Clerk at Pattison Food GroupGeneral Clerk at Pattison Food Group
Mayank SethMayank Seth
Assistant Manager at Pattison Food GroupAssistant Manager at Pattison Food Group
Ronnie CrossRonnie Cross
Pricing Support/AP Assistant at Roth's Fresh Markets/Pattison Food GroupPricing Support/AP Assistant at Roth's Fresh Markets/Pattison Food Group