Masoud Ebrahimi
Vancouver,BC
Summary
Adept Cloud Engineer with a proven track record at Pattison Food Group, specializing in Azure Infrastructure development and effective communication. Spearheaded cloud security enhancements and migration initiatives, demonstrating decision-making prowess and innovative solutions in cloud architecture design.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Cloud Engineer
Pattison Food Group
Langley, British Columbia
10.2022 - Current
- Completed IAM project tasks efficiently.
- Specialized in identity governance to strengthen security measures.
- Managed access control policies for users accessing data stored on the Cloud platform.
- Implemented innovative solutions using Log Analytics and Logic Apps for enhanced automation.
- Established connectivity via service and private endpoints.
- Managed sensitive information securely with Azure Key Vaults.
- Utilized PowerShell scripts for automation, deployment and testing.
- Mitigated security vulnerabilities identified by Defender for Cloud.
- Performed regular security audits and vulnerability assessments in cloud environments.
- Configured, monitored and maintained Azure Storage Accounts, Virtual Networks, App Services, Web Apps and VMs.
- Administered Web Application Firewalls for enhanced security.
- Implemented solutions with Azure Monitor workbooks and KQL to track resources.
- Established backup and retention policies to safeguard critical data in the cloud.
- Ensured compliance through Azure policy configuration.
- Selected appropriate AWS service based on compute, data or security requirements.
- Led cloud migration initiatives.
- Collaborated with architects and engineers to design networks, systems and storage environments that reflected business needs, security specifications, and service level requirements.
- Provided technical guidance on best practices for migrating data to the cloud.
- In-depth understanding of Azure Cloud Adoption Framework (CAF).
Technical Specialist, Infrastructure
Save-On-Foods
Langley, British Columbia
02.2022 - 10.2022
- Addressed escalated tickets for Azure, On-Premises Servers, VMware, and Domain Controller issues.
- Participated in Exchange and Azure Files migration initiatives.
- Leveraged PowerShell scripting to address problems in Azure and Office 365 environments.
- Oversaw the migration of legacy systems to modern platforms, minimizing downtime and data loss.
- Diagnosed bottlenecks in On-Prem Exchange 2010 and 2016 mailboxes.
- Managed deployment of Azure VMs, Storage accounts, and Files.
- Resolved problems in numerous Office 365 services including Exchange Online, SharePoint, Teams, and OneDrive.
- Administer vCenter and VMware vSphere environments.
- Implemented server setup for new Dell VXRail systems at multiple stores.
- Collaborated with other IT teams on projects involving integration between existing systems and Office 365 solutions.
Technical Support Engineer
Innovation Networks Inc.
Richmond, British Columbia
08.2019 - 02.2022
- Provided support for maintenance of Office 365 services.
- Handled various tickets across tiers 1-3 for over 30 clients with diverse infrastructures.
- Ensure seamless site-to-site connectivity by managing Azure AD and deploying VPN gateways.
- Established servers for modernizing client's IT environments.
- Deployed and managed Sophos firewall systems.
- Evaluated new technologies in order to recommend solutions that meet customer needs.
- Resolved complex technical problems through root cause analysis techniques.
- Supported virtualization technologies such as VMware ESX and ESXi Server or Microsoft Hyper-V.
- Provided real-time support via phone, email, and chat to address customer technical concerns.
L4 Sr. Desktop IT Technician
Dell
Vancouver, Canada
07.2019 - 07.2019
- Executed a 3-day migration and system refresh at Ford dealership for new Dell PCs.
- Refreshed older systems with upgraded Dell Optiplex AIO models.
- Migrated user's data and settings from Windows 7 to Windows 10.
- Resolved technical issues on Windows 7 and Windows 10.
- Upgraded Microsoft Office Suite.
- Executed assembly and disassembly of Dell Optiplex hardware.
- Installed Ford's DMS software, including CDK and QWS.
IT Support Specialist
Shirin Asal Food Industries Group
Tehran , Iran
12.2014 - 05.2019
- Setup and maintenance of Windows Server 2008 R2/2012 R2/2016 environments, including Active Directory, DC, DNS, DHCP, CA, DFS, RDS, NLB, WDS, WSUS and File Servers
- Managed 15 virtual servers, 3 non-virtual servers, and 2 backup servers.
- Managed successful transition to 2012R2 Domain Controller.
- Supported DAG, Edge Server, and SCCM 2012/2016 for deploying Windows images.
- Provided comprehensive support for users of Windows XP/7/8/10.
- Delivered daily support for 120 client desktops, covering software and hardware issues.
- Ensured efficient resolution by employing a Tier-2 helpdesk guided by ITIL principles.
- Oversaw use of Veeam for data protection and restoration.
- Ensured comprehensive antivirus coverage for all user devices.
Information Technology Specialist
Aseh Sanat Consulting Engineers
Tehran, Iran
07.2010 - 12.2013
- Oversaw Microsoft network-based services such as Active Directory, DC, DNS, DHCP.
- Upgrade services such as Exchange 2007 to 2010 and ISA server 2006 to TMG 2010
- Executed comprehensive backup and recovery operations using Veritas tools.
- Set up RAID configurations for servers.
- Delivered on-site and remote help desk support to the organization.
- Managed workstation deployment through imaging software.
- Deployed critical updates using WSUS infrastructure.
- Conducted cross-training sessions for students and junior staff.
- Identify opportunities to streamline operations, optimize support efforts and improve incident handling processes
- Documented resolutions for commonly faced problems to aid trend analysis.
- Devised incisive workarounds and resolutions for IT-related problems.
Education
Associate of Science - Computer Software
Azad University (IAU)
Tehran, Iran01.2013
Skills
- Azure Infrastructure development
- Cloud Security Management
- Identity and Access Management (IAM)
- Cloud architecture design
- Monitoring tools
- Incident response
- Decision-making
- Effective communication
Certification
- IELTS - IDP Education Ltd, 17IR003398EBRM010G
- Pearson Test of English-Academic - Pearson, 336832329
- Educational Credential Assessment - World Education Services, CANADIAN EQUIVALENCY to Diploma (Two Years)
- Windows 7 - Tehran Institute of Technology (MFT)
- Advanced Solutions of Microsoft Exchange Server 2013 - Candoo Academy
- ICT Skills Assessment - ACS (Australian Computer Society)
- Network + - Tehran Institute of Technology (MFT)
- Installing and Configuring Windows Server 2008 R2 - Tehran Institute of Technology (MFT)
- Configuring Windows Server 2008 R2, Application Infrastructure - Tehran Institute of Technology (MFT)
- Configuring Windows Server 2008 R2, Network Infrastructure - Tehran Institute of Technology (MFT)
- ITIL 4 Foundation - AXELOS Global Best Practice, GR671043977ME
- IELTS - British Council, 19CA001275EBRM148G
- Technical Specialist I - Datto
- Applied Computer Concepts - British Columbia Institute of Technology
- Cybersecurity Fundamentals for Engineers - ConnectWise, gbwbttbmtqmq
- Sophos Certified Engineer - Sophos
- Microsoft Certified: Azure Fundamentals - Microsoft, H692-8408
- Linux Essentials 010-160 - Linux Professional Institute (LPI), LPI000517237
- Microsoft Certified: Azure Administrator Associate - Microsoft, I255-4892
- Microsoft Certified: Azure Solutions Architect Expert - Microsoft,
- HashiCorp Certified: Terraform Associate (002) - HashiCorp,
- Windows PowerShell: Foundation Skills - Microsoft
- Microsoft Certified: Azure Security Engineer Associate - Microsoft,
- Microsoft Certified: Identity and Access Administrator Associate - Microsoft,
- Microsoft Certified: Azure Network Engineer Associate - Microsoft,
- Microsoft Cybersecurity Architect - Udemy, UC-b4485c71-19e8-4ca7-aaee-022d6b7da8f7
- Microsoft Certified: Cybersecurity Architect Expert - Microsoft, AC49EADF440919E0
- Power Platform for Administrators - Microsoft
Personal Information
Title: Azure Solutions Architect ️ | Terraform Certified | Cloud Engineer
Languages
English
Full Professional
References
References available upon request.
Timeline
Cloud Engineer
Pattison Food Group
10.2022 - Current
Technical Specialist, Infrastructure
Save-On-Foods
02.2022 - 10.2022
Technical Support Engineer
Innovation Networks Inc.
08.2019 - 02.2022
L4 Sr. Desktop IT Technician
Dell
07.2019 - 07.2019
IT Support Specialist
Shirin Asal Food Industries Group
12.2014 - 05.2019
Information Technology Specialist
Aseh Sanat Consulting Engineers
07.2010 - 12.2013
Associate of Science - Computer Software
Azad University (IAU)
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