Mason Thibodeau
Penobsquis,New Brunswick
Summary
Dynamic and results-oriented professional with extensive experience in educational assistance and customer service, notably with Anglophone East School District. Excelled in crisis resolution and collaborative teamwork, enhancing client and student support. Demonstrated proficiency in task management and project execution, achieving high levels of customer satisfaction and operational efficiency.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Casual Educational Assistant
Anglophone East School District
01.2021 - Current
- Conducted one-on-one tutoring sessions with students who needed extra support.
- Monitored student behavior in the classroom, playground, cafeteria, and other school areas.
- Applied positive reinforcement to redirect negative behaviors.
Independent Living Coach/Supervisor
Crosswinds Independent Living Facility
Apohaqui, New Brunswick
01.2015 - Current
- Currently on Casual position
- Assisted clients with the development of short-term goals and long-term objectives.
- Implemented crisis intervention techniques when necessary.
Call Center Representative
Virtual Agent Services (Shopping Channel/Extended Stay Hotels)
Minto, New Brunswick
09.2002 - 05.2004
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Provided accurate information regarding products and services while upselling additional products when appropriate.
- Resolved customer complaints in a timely manner to ensure customer satisfaction.
Education
Human Services Certificate -
NBCC Fredericton
01.2006
High School -
Minto Memorial High School
01.2000
Skills
- Proactive Individual
- Steadfast Reliability
- Crisis Resolution
- Collaborative Teamwork
- Proficient in Task Management
- Comprehensive Understanding
- Project Execution
Certification
American Sign Language Level 1 (March 2020)
Non-Violent Crisis Intervention Certificate (January 2020)
Mandt Training Certificate (September 2019)
First Aid/CPR Training Certificate (September 2019)
Affiliations
Sussex Middle School Girl JV Volleyball Coach
2023-Current
Sussex U11 Girls Basketball Assistant Coach
2022-2023
Lutes Mountain Nazarene Youth Group Leader
2010-2015
References
References available upon request.
Timeline
Casual Educational Assistant
Anglophone East School District
01.2021 - Current
Independent Living Coach/Supervisor
Crosswinds Independent Living Facility
01.2015 - Current
Call Center Representative
Virtual Agent Services (Shopping Channel/Extended Stay Hotels)
09.2002 - 05.2004
American Sign Language Level 1 (March 2020)
Non-Violent Crisis Intervention Certificate (January 2020)
Mandt Training Certificate (September 2019)
First Aid/CPR Training Certificate (September 2019)
Human Services Certificate -
NBCC Fredericton
High School -
Minto Memorial High School
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