Masoka Alimbe
Edmonton,Canada
Summary
Results-driven professional with extensive experience in customer service, administrative support, and data management. Highly skilled in managing clerical tasks, interacting with customers, and performing data entry. Recognized for adaptability, strong work ethic, and dedication to delivering high-quality service. Bilingual in English and French with advanced proficiency in Microsoft Office Suite.
Overview
13
13
years of professional experience
Work History
Senior Income Analyst
Santander Consumer
02.2019 - Current
- Collect and review income documentation according to company policy
- Verify income with employers, analyze application accuracy, and provide customer service across global branches
- Build strong relationships with dealer partners and handle sensitive information with discretion
- Training new employees helping team understand performance targets and goals
- Manages approximately 45 incoming calls and emails daily from dealer partners and employers.
Laundry/Kitchen Helper, Recreation Assistant & Receptionist
Excel Resources Society
09.2014 - 10.2020
- Managed linen and kitchen supplies, prepared food, and maintained a clean work environment
- Assisted special needs participants and devised recreational activities
- Greeted visitors, managed inquiries, and maintained employee directories
Administrative Support
Bissell Center
01.2015 - 01.2017
- Provided office support, organized files, and assisted in community meal service
Restaurant Team Member
Tim Hortons
04.2012 - 09.2015
- Processed orders at counter and drive-thru, promoted sales initiatives, and handled inventory management
Customer Service Representative
Cineplex Entertainment
01.2012 - 01.2014
- Sold tickets, processed transactions, and delivered food orders to customers
Customer Service & Sales Representative
American Eagle / Sears Canada
08.2012 - 09.2013
- Assisted customers with product inquiries, managed inventory, and organized merchandise displays
Education
BBA - Finance
Northern Alberta Institute of Technology
Edmonton, AB04-2020
High School Diploma -
École Maurice-Lavallée
Edmonton, AB06-2014
Skills
Customer Service & Relationship Building
Analytical skills
Regulatory knowledge
Reliability and punctuality
Project Support & Data Integrity
File Maintenance & Calendar Management
Conflict Resolution & Workplace Safety
Bilingual Communication (English & French)
Microsoft Word, PowerPoint, Outlook; intermediate Excel skills
Standard First Aid & CPR Certified
Languages
English
Native or Bilingual
French
Native or Bilingual
Timeline
Senior Income Analyst
Santander Consumer
02.2019 - Current
Administrative Support
Bissell Center
01.2015 - 01.2017
Laundry/Kitchen Helper, Recreation Assistant & Receptionist
Excel Resources Society
09.2014 - 10.2020
Customer Service & Sales Representative
American Eagle / Sears Canada
08.2012 - 09.2013
Restaurant Team Member
Tim Hortons
04.2012 - 09.2015
Customer Service Representative
Cineplex Entertainment
01.2012 - 01.2014
BBA - Finance
Northern Alberta Institute of Technology
High School Diploma -
École Maurice-Lavallée
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