Masiullah Fayez
Concord,CA
Summary
Reliable, hardworking, and people-focused with experience across sales, customer service, food service, and operations. Known for always giving 100% effort, staying calm under pressure, and showing up consistently. Fast learner with strong communication skills who adapts quickly to new environments and responsibilities.
Overview
4
4
years of professional experience
Work History
Content Creator & Solo Brand Operator
Self-Employed
01.2024 - Current
- Produced and managed digital content across multiple platforms independently.
- Handled planning, scheduling, branding, and audience communication solo.
- Maintained consistent output through discipline and time management.
- Balanced creativity with operational responsibility.
- Developed engaging multimedia content across various platforms to enhance audience engagement.
- Analyzed audience insights and metrics to refine content delivery and improve overall effectiveness.
Operations Coordinator & Cashier (Sales, Cleaning, Operations)
Chuck E. Cheese
01.2022 - 04.2025
- Achieved accurate cash and card transactions during peak shift hours.
- Enhanced customer service by coordinating daily operations and team support.
- Improved shift organization by streamlining task coordination during high-volume periods.
- Trained new hires on safety protocols and service standards for optimal performance.
- Resolved customer concerns to ensure positive experiences and high satisfaction levels.
- Maintained operational cleanliness and safety, supporting overall efficiency.
Seasonal Retail Associate (Seasonal Role)
11.2024 - 12.2024
- Elevated customer satisfaction during high-traffic seasonal periods.
- Streamlined merchandise display and stocking on the sales floor.
- Processed transactions accurately while managing cash register operations.
- Ensured cleanliness and organization in sales and back-of-house areas.
- Adapted swiftly to fast-paced demands during seasonal surges.
Cashier (Front Counter & Drive-Thru)
KFC
03.2024 - 04.2024
- Enhanced customer satisfaction by ensuring accurate cash and card transactions.
- Achieved efficient service during peak hours at front counter and drive-thru.
- Streamlined service processes by preparing beverages and coordinating food handoff.
- Maintained a clean work environment through diligent cleaning and stocking duties.
- Supported team members during busy shifts, boosting overall service efficiency.
Sales & Technician
Phone Shop
10.2021 - 12.2021
- Increased sales by effectively guiding customers in selecting phones and accessories.
- Enhanced customer satisfaction through efficient phone repairs and troubleshooting services.
- Processed cash transactions accurately while maintaining detailed inventory records.
- Built customer trust by providing reliable service and clear communication.
Education
High School Diploma -
Mount Diablo High School
Concord, CASkills
- Customer Service & Communication
- Cash Handling & POS
- Operations Coordination
- Cleaning & Safety Standards
- Retail Stocking & Floor Recovery
- Food Service & Drive-Thru Operations
- Team Support & Training
- Basic Phone & Electronics Troubleshooting
- Languages: English, Farsi/Persian, Urdu, Spanish
- Social media marketing
- Audience engagement
- Video editing
- Content strategy
- Brand development
- Content scheduling
- Social media expert
- SEO techniques
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Persian
Native or Bilingual
Hindi
Limited Working
Japanese
Elementary
Timeline
Seasonal Retail Associate (Seasonal Role)
11.2024 - 12.2024
Cashier (Front Counter & Drive-Thru)
KFC
03.2024 - 04.2024
Content Creator & Solo Brand Operator
Self-Employed
01.2024 - Current
Operations Coordinator & Cashier (Sales, Cleaning, Operations)
Chuck E. Cheese
01.2022 - 04.2025
Sales & Technician
Phone Shop
10.2021 - 12.2021
High School Diploma -
Mount Diablo High School