Mashala James
Health Care Worker
Toronto,ON
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
5
5
years of professional experience
Work History
Manager
P&J Barbers
02.2021 - 09.2023
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Optimized resource allocation by conducting regular performance evaluations and providing personalized coaching for staff development.
- Launched new products and services with thorough market research, leading to increased revenue growth.
Customer Service Representative
Freedom Mobile
03.2019 - 08.2020
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Education
Diploma - Medical Laboratory Assistant
Oxforde College
06.2023
Graduate Certificate - Personal Support Worker
Dr Bette Stephenson Center For Learning
07.2022
High School Diploma -
Dr Bette Stephenson Center For Learning
Toronto, ON09.2019
Skills
- Financial Management
- Strategic Planning
- Expense Tracking
- Contract Management
- Business Development
- Staff Development
Languages
English
Full Professional
Timeline
Manager
P&J Barbers
02.2021 - 09.2023
Customer Service Representative
Freedom Mobile
03.2019 - 08.2020
Diploma - Medical Laboratory Assistant
Oxforde College
Graduate Certificate - Personal Support Worker
Dr Bette Stephenson Center For Learning
High School Diploma -
Dr Bette Stephenson Center For Learning
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