Lestage Rollanda
manager
Chilliwack,BC
Summary
Smart professional with talents in planning, budgeting and forecasting. Reliable Finance Manager focused on KPI oversight and mentoring employees in data processes.
Results-driven manager experienced in financial statement review, auditing and reporting. Well-versed in producing reports, evaluating department operations and handling month- and year-end closings. Meticulous, conscientious and methodical in approach.
Reliable employee seeking ft/pt position. Offering excellent communication and good judgment.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
20
20
years of professional experience
Work History
Manager
Boston Pizza St. Albert
- Led daily operations to optimize workflow efficiency and team productivity.
- Developed and implemented strategic initiatives to enhance service delivery and client satisfaction.
- Managed cross-functional teams, fostering collaboration and accountability across departments.
- Analyzed performance metrics to identify improvement opportunities and drive operational excellence.
- Mentored junior staff, promoting professional development and knowledge sharing within the team.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
Branch Manager
National Money Mart
Abbotsford, BC
07.2006 - 11.2019
- Maintained friendly and professional customer interactions.
- Assessed employee performance and developed improvement plans.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Engaged employees in business processes with positive motivational techniques.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring and termination processes and coaching employees on company protocol and payroll operations.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent and skill set.
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
- Gathered and reviewed customer feedback to improve operations.
- Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.
- Boosted branch sales by developing and deepening customer loyalty through incentive programs.
- Complied with Bank Secrecy Act, Anti Money Laundering, OFAC, USA Patriot Act, Privacy Act and Community Reinvestment Act.
- Protected company assets with strategic risk management approaches.
- Produced reports outlining financial data to assist management with making strategic plans and operational decisions.
- Recommended loan approvals and denials based on customer loan application reviews.
- Identified and capitalized on community business opportunities with effective networking.
- Developed and delivered polished sales presentations in order to highlight product and service quality.
- Submitted loan applications to loan underwriter for verification and recommendation.
- Directed branch operations, ensuring compliance with regulatory standards and company policies.
- Implemented strategic initiatives to enhance customer service and improve operational efficiency.
- Mentored and developed staff, fostering a high-performance culture within the branch.
- Analyzed financial reports to identify trends, driving informed decision-making for branch performance.
- Oversaw inventory management, optimizing stock levels to meet customer demand and minimize costs.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
Education
High School Diploma -
Dutches Park Secondary
Prince George, BC05.1986
Skills
- Oracle JD Edwards EnterpriseOne
- Microsoft Project
- Regulatory Compliance
- Team-Building Leadership
- Financial Statements
- Financial Management
- Financial Forecasting
- Banking Products and Services
- Management of Financial Resources
- Loan Documentation
- Shift Scheduling
- Tax Software
- ADP Workforce Now
- Event Planning
- Microsoft SharePoint
- Microsoft Excel
- Account Reviews
- Staff Recruitment and Hiring
- Financial Markets
- Microsoft Windows
- Interviewing and Hiring
- Employee Training Oversight
- Microsoft Outlook
- Microsoft Office
- Critical Thinking
- Conflict Resolution
- Securities
Branch operations management
Customer service
Customer relationships
Excellent time management skills
Excellent work ethic
Attention to detail
Coaching and mentoring
Team supervision
Relationship management
Strong team-builder
Decision-making
Cash handling
Training and development
Timeline
Branch Manager
National Money Mart
07.2006 - 11.2019
High School Diploma -
Dutches Park Secondary
Manager
Boston Pizza St. Albert