Masees Krabet
Etobicoke,ON
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Experienced Customer Service Representative fluent in English and Arabic language. Professional employee dedicated to providing excellent service to current and new customers. Comfortable working in fast-paced environment attending to customer service needs including incoming calls, product questions, issue resolution and order processing. Dynamic Bilingual Customer Service Representative with 5 years of experience handling incoming calls, resolving customer issues, inputting orders and processing shipments. Native English speaker and fluent in Arabic. Dedicated to maintaining highest customer satisfaction while processing large volumes of calls in busy offices.
Overview
23
23
years of professional experience
Work History
Goldsmith Jeweler
Sako Ohanian
05.2016 - 02.2024
- Streamlined production processes by implementing efficient techniques for casting, soldering, and polishing gold jewelry.
- Maintained a safe work environment by adhering to industry best practices for handling hazardous materials and using specialized tools.
- Enhanced customer satisfaction by providing personalized design consultations and recommending appropriate materials for custom jewelry pieces.
- Implemented a robust customer relationship management system to track project progress, streamline communication channels, and maintain detailed records for future reference.
- Performed meticulous repairs on damaged or worn goldsmith jewelry items, restoring them to their original condition and increasing customer satisfaction.
- Managed inventory levels efficiently by tracking usage patterns and anticipating future demand for raw materials and consumables.
Goldsmith Jeweler
Shant Avakian
02.2001 - 02.2016
- Streamlined production processes by implementing efficient techniques for casting, soldering, and polishing gold jewelry.
- Maintained a safe work environment by adhering to industry best practices for handling hazardous materials and using specialized tools.
- Collaborated with team members to ensure timely completion of custom orders, resulting in satisfied customers and repeat business.
- Developed marketing materials showcasing the unique selling points of the goldsmith jewelry product line, leading to increased interest from potential customers.
- Worked with individual clients to design unique pieces, communicating effectively to establish vision and specifications.
Education
Associates of Business Degree - Business And Economy
Al Nidhal College
Baghdad,Iraq 05.2007
Skills
- Precision Soldering
- Collaboration and Teamwork
- Workshop Organization
- Customer Consultation
- Sales and Marketing
- Custom jewelry creation
- Jewelry Appraisal
- Chain making
- Polishing and finishing
- Body jewelry production
- Jewelry design proficiency
- Design skills
Languages
Arabic
Native or Bilingual
Armenian
Native or Bilingual
English
Limited Working
Timeline
Goldsmith Jeweler
Sako Ohanian
05.2016 - 02.2024
Goldsmith Jeweler
Shant Avakian
02.2001 - 02.2016
Associates of Business Degree - Business And Economy
Al Nidhal College
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