Masabumi Nakagawa
1887 Crowe St,Vancouver,BC
Summary
Adept at enhancing guest experiences, I leveraged my multi-tasking skills and food presentation expertise at Imperial Hotel to elevate service standards. Specializing in guest service and cleanliness, my proactive approach resulted in a significant improvement in customer satisfaction. My background also includes a strong track record in fast-paced hospitality and real estate environments, showcasing my ability to adapt and thrive.
Overview
3
3
years of professional experience
Work History
Hotel Waiter
Imperial Hotel
Osaka, Osaka
07.2024 - 01.2025
- Consistently followed all company policies and procedures regarding guest relations and hospitality services.
- Responded to customer inquiries in an efficient and timely fashion.
- Cleaned and sterilized dinnerware, equipment and facilities to maintain hygienic environment.
Real Estate Agent
ESLEAD
Osaka, Osaka
04.2023 - 06.2024
- Presented properties to potential buyers and addressed questions.
- Advised clients on market conditions, prices, mortgages, and legal requirements.
- Maintained updated knowledge of local real estate markets.
Cafe Worker
GARB MONAQUE
Osaka, Osaka
04.2022 - 03.2023
- Welcomed and thanked guests to demonstrate appreciation for patronage.
- Scanned kitchen and service areas for items that needed to be cleaned or replenished and directed staff to complete tasks.
- Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
- Performed opening, closing duties such as setting up, breaking down stations prior to, after shift hours.
Education
Bachelor of Arts - School of Health And Sport Science
OSAKA UNIVERSITY OF HEALTH AND SPORT SCIENCES
Osaka03-2023
High School Diploma -
Jyosho-Gakuen
Osaka03-2019
Skills
- Reservation management
- Food presentation
- Cleanliness
- Order verification
- Multi-tasking skills
- Wine pairing
- Table setting
- Personal grooming
- Order taking
- Food safety
- Meal preparation
- Guest service
Timeline
Hotel Waiter
Imperial Hotel
07.2024 - 01.2025
Real Estate Agent
ESLEAD
04.2023 - 06.2024
Cafe Worker
GARB MONAQUE
04.2022 - 03.2023
Bachelor of Arts - School of Health And Sport Science
OSAKA UNIVERSITY OF HEALTH AND SPORT SCIENCES
High School Diploma -
Jyosho-Gakuen
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