Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Rony Hussain Mahbubur Rob

Toronto,ON

Summary

Proven leader in hospitality, adept at multi-tasking and problem-solving, enhanced customer satisfaction at Spicy Restaurant through effective dispute resolution and quality service delivery. Skilled in food presentation and guest service, consistently prioritized guest needs, leading to positive feedback and efficient service. Achieved departmental goals by fostering high-performing teams and strategic planning. Organized Room Service Server with 5 years of performance in hospitality roles. Memorizes menus and services and describes in detail to guests. Reliable and personable with high level of integrity and strong work ethic.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Manager position. Ready to help team achieve company goals.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

8
8
years of professional experience

Work History

Hotel Waiter

Roseview Hotel
01.2022 - 10.2023
  • Streamlined order-taking processes by effectively communicating with both guests and kitchen staff, minimizing errors and wait times.
  • Maintained clean and organized table settings, ensuring a comfortable and inviting atmosphere for guests.
  • Handled high-pressure situations during peak hours while maintaining professional demeanor and prioritizing guest needs.
  • Effectively managed multiple tasks simultaneously, such as taking orders, delivering food, and processing payments, resulting in efficient service and minimal delays for guests.
  • Collaborated with kitchen staff to accommodate special dietary requests, resulting in positive guest feedback.
  • Coordinated with banquet staff during events to ensure seamless execution of service plans for large groups of attendees.
  • Restocked supplies to keep team efficient and ready for guests' orders.
  • Maintained clean and safe work environment.
  • Served meals to customers according to established guidelines.

Manager

Spicy Restaurant
01.2019 - 12.2021
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Launched quality assurance practices for each phase of development

Manager

Ma Deparmental Store
03.2016 - 11.2018
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.

Education

High School Diploma -

Anando Multimedia
Sylhet
10.2015

Skills

  • Cleanliness
  • Order Taking
  • Social Perceptiveness
  • Reservation Management
  • Personal grooming
  • Food presentation
  • Multi-tasking skills
  • Guest service
  • Problem-Solving
  • Customer Service
  • Time Management
  • Food Delivery
  • Hospitality service expertise
  • Food sales and promotion

Languages

Bengali
Full Professional
English
Full Professional
Hindi
Full Professional
Urdu
Professional Working
Arabic
Limited Working

Timeline

Hotel Waiter

Roseview Hotel
01.2022 - 10.2023

Manager

Spicy Restaurant
01.2019 - 12.2021

Manager

Ma Deparmental Store
03.2016 - 11.2018

High School Diploma -

Anando Multimedia

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Rony Hussain Mahbubur Rob