MARY LOU-OANNE ALEMAN
Kelowna,Canada
Summary
Dynamic professional with a proven track record at AIG Shared Services Inc., excelling in customer service and communication. Expertise in commercial cleaning and multitasking in fast-paced environments. Consistently enhances operational efficiency and fosters positive client relationships. Committed to delivering exceptional results and supporting team success.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Housekeeping Attendant (Part Time)
Jan Pro Cleaning (Mangyan Services Inc)
Kelowna, BC
09.2024 - Current
- Maintained hygiene and safety standards by cleaning and sanitizing suite rooms, washrooms, and common areas.
- Executed sweeping, mopping, and vacuuming of floors in guest rooms, hallways, and back-of-house spaces.
- Ensured cleanliness by replenishing amenities, disposing of waste properly, and reporting maintenance issues.
Customer Service Representative
Lewis Glanz Solutions, Inc.
05.2021 - 09.2021
- Processed customer inquiries and coordinated design requests for socks and masks with Design Team.
- Collaborated with Accounts Receivable to send invoice requests and update customer information.
- Efficiently handled order processing and generated regular reports for Account Executive.
- Facilitated interdepartmental communication to enhance operational efficiency.
Learning Facilitator & Psycho Educational Assessor
Kanlong Foundation Institute, Philippines
07.2019 - 10.2019
- Conducted comprehensive evaluations of cognitive, behavioral, emotional, and academic development for students with special needs.
- Utilized observations and standardized tests to identify learning disabilities and developmental delays.
- Analyzed assessment results to determine each student's strengths and specific learning requirements.
- Developed personalized recommendations in collaboration with teachers and parents to enhance student growth.
- Created tailored strategies with multidisciplinary teams to support academic and social development.
- Designed specialized learning modules and individualized action plans to address challenges faced by students.
- Collaborated closely with educational professionals to ensure effective implementation of strategies.
Substitute Teacher/ Testing and Admission Staff
Kerusso Christian Academy
, Philippines
03.2018 - 05.2018
- Taught Social Studies to students in Grades 7 through 10, emphasizing history, geography, government, and culture.
- Administered diagnostic exams for new students to evaluate academic levels and identify improvement areas.
- Discussed exam results with parents or guardians, offering insights into student performance and learning strategies.
- Updated school records to maintain accurate documentation of student progress and academic information.
- Conducted student interviews for profile filing, gaining insights into backgrounds, interests, and learning needs.
Customer Care Associate
AIG Shared Services Inc.
, Philippines
05.2013 - 05.2017
- Managed inquiries from medical providers regarding employee coverage prior to treatment or admission, ensuring necessary approvals were secured.
- Coordinated with U.S.-based medical adjusters to obtain treatment approvals, maintaining compliance with insurance policies.
- Handled accounts payable inquiries, delivering accurate updates and resolving concerns efficiently.
Education
Post Baccalaureate Diploma - Human Resource Mgt
OKANAGAN COLLEGE
Kelowna, BC04.2025
Caregiving NC II -
NIGHTINGALE CAREGIVER AND ADVANCED TECHNOLOGY SCHOOL, INC
Dasmarinas Cavite, Philippines09-2021
Bachelor of Arts - Psychology
UNIVERSIDAD DE STA. ISABEL
other03-2017
Skills
- Customer service and communication
- Adaptability and flexibility
- Commercial cleaning
- Attention to detail
- Multitasking and time management
- Problem solving
- Administrative and documentation skills
Certification
- Standard First Aid and BLS-CPR with AED, Philippine Red Cross Cavite Chapter, 07/01/21
- Teachers Licensure Examination (Philippines), Secondary Education, 1583230, 12/14/17
References
References available upon request.
Timeline
Housekeeping Attendant (Part Time)
Jan Pro Cleaning (Mangyan Services Inc)
09.2024 - Current
Customer Service Representative
Lewis Glanz Solutions, Inc.
05.2021 - 09.2021
Learning Facilitator & Psycho Educational Assessor
Kanlong Foundation Institute, Philippines
07.2019 - 10.2019
Substitute Teacher/ Testing and Admission Staff
Kerusso Christian Academy
03.2018 - 05.2018
Customer Care Associate
AIG Shared Services Inc.
05.2013 - 05.2017
Post Baccalaureate Diploma - Human Resource Mgt
OKANAGAN COLLEGE
Caregiving NC II -
NIGHTINGALE CAREGIVER AND ADVANCED TECHNOLOGY SCHOOL, INC
Bachelor of Arts - Psychology
UNIVERSIDAD DE STA. ISABEL
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