MARY ENEH
Vancouver,BC
Summary
Experienced Financial Services Consultant and proven leader at building vibrant businesses by developing new prospects and accounts and managing customer relationships to achieve sales goals. Dedicated to generating customer goodwill and loyalty by developing key relationships with decision-makers. Demonstrated leverage network of customer contacts to increase understanding of customer needs and employ business-growth strategies.
Overview
11
11
years of professional experience
Work History
Relationship Officer
Rogers Communications
01.2024 - Current
- Conducted comprehensive financial analyses to identify potential risks and recommend appropriate mitigation strategies to senior management.
- Increased referral business by actively networking within the community and participating in local events representing the bank.
Relationship Officer
Parallex Bank
08.2022 - 09.2023
- Retained valuable customers by identifying opportunities for account expansion and addressing areas of concern before they escalated.
- Built and maintained relationships with new and existing clients while providing high level of expertise.
Relationship Officer
Keystone Bank
05.2020 - 06.2021
- Oversaw complex transactions involving multiple parties ensuring smooth execution without compromising compliance requirements.
- Facilitated meetings and discussions between clients, sales and delivery teams.
Relationship Officer
Fidelity Bank
09.2017 - 06.2019
- Improved client onboarding experience by streamlining documentation processes and setting clear expectations from the outset.
- Assisted branch manager in developing strategic initiatives aimed at increasing overall profitability while maintaining excellent service standards.
Relationship Officer
First City Monument Bank
09.2013 - 08.2017
- Established strong client relationships by conducting regular meetings and providing exceptional customer service.
- Boosted customer satisfaction levels with timely and effective resolution of concerns and inquiries.
- Managed a portfolio of high-value clients, ensuring their financial needs were met through tailored investment strategies.
- Collaborated with cross-functional teams to develop new products and services for the bank''s clientele.
Education
MBA - Business Administration
UNIVERSITY CANADA WEST
01.2025
Skills
- Persuasion techniques
- Creativity and Innovation
- Financial Acumen
- Marketing knowledge
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Timeline
Relationship Officer
Rogers Communications
01.2024 - Current
Relationship Officer
Parallex Bank
08.2022 - 09.2023
Relationship Officer
Keystone Bank
05.2020 - 06.2021
Relationship Officer
Fidelity Bank
09.2017 - 06.2019
Relationship Officer
First City Monument Bank
09.2013 - 08.2017
MBA - Business Administration
UNIVERSITY CANADA WEST