Summary
Overview
Work History
Education
Skills
Certification
Work Availability
Quote
Timeline
AccountManager
Chima Chukwuemeka

Chima Chukwuemeka

Banker
Toronto,ON

Summary

A highly enthusiastic, motivated and professional banker with over nine years experience in sales, customer service, marketing, teller and cashier with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

10
10

Years of putting smiles on customers faces

4
4
Certification
7
7
years of post-secondary education

Work History

Relationship Officer

Rak Bank
01.2022 - 01.2024
  • Meet and exceed sales targets every month
  • Selling Banking products (Credit Cards & Personal Loans) to customers
  • Identify new business opportunities to generate a pipeline
  • Leverage sales tools and resources to identify new sales leads and get repeat business from existing customers
  • Collaborate and give timely reports to Sales Leaders
  • Achieving the monthly sales targets assigned to them
  • Maintained tidy reception area to provide visitors with positive first impression of company
  • Support every staff and office related work
  • Ensuring customers are happy at every point of contact with them
  • Issuing advice and directives to customers.
  • Boosted customer satisfaction levels with timely and effective resolution of concerns and inquiries.
  • Established strong client relationships by conducting regular meetings and providing exceptional customer service.
  • Maintained and built close relationships with customers through regular contact and visits.
  • Monitored, followed-up and escalated cases to meet customer response commitments.

Sales Officer

Abz financial brokerage LLC (direct channel partner Deem finance llc
Dubai, Dubai
03.2021 - 10.2021
  • Tele sales and outdoor sales, Generating leads through telesales, Outdoor marketing, social media, cold calling, and reference from friends, colleagues, existing customers, relatives etc.
  • Maintained accurate records of all sales activities and results.
  • Maintained active sales contacts with assigned accounts to keep communication open and capture consistent revenue.
  • Developed strategies to increase sales and market share.
  • Created presentations for potential customers outlining product benefits.
  • Resolved customer complaints regarding sales and service.
  • Generated leads and solicited new opportunities by leveraging business intelligence and third-party data sources.

Transaction Officer

Guaranty Trust Bank
Lagos, Lagos
09.2011 - 01.2020
  • Enhanced transaction efficiency by streamlining processes and implementing best practices.
  • Reduced transaction errors through meticulous attention to detail and thorough documentation.
  • Ensured regulatory compliance by staying up-to-date with industry standards and applying them to daily tasks.
  • Increased customer satisfaction by providing prompt, accurate, and personalized service during transactions.
  • Managed high-volume transactions effectively, maintaining accuracy and speed in a fast-paced environment.
  • Balanced daily cash deposits and vault inventory with zero error rate.
  • Performed audits of financial documents to ensure compliance with applicable laws.
  • Resolved discrepancies between customer accounts and bank statements.
  • Processed and monitored daily transactions to ensure accuracy and timeliness of settlements.
  • Used dynamic research and interpersonal skills to swiftly resolve customer issues.
  • Adhered to regulatory and company security and audit procedures.
  • Evaluated bank statement entries against internal records to verify accuracy.
  • Delivered enthusiastic, efficient and multi-faceted administrative and computer support, particularly through production and underwriting processes.
  • Provided support to other departments regarding financial transactions or procedures.
  • Assisted customers with inquiries related to their accounts or transactions.
  • Verified customer account information, such as balances, deposits, withdrawals and transfers.
  • Adhered to banking regulations when processing transactions or updating customer records.
  • Handled over [Number] customers daily and processed transactions, deposits and withdrawals.
  • Analyzed financial data to determine trends in customer spending habits.
  • Performed reconciliations of cash accounts to identify any discrepancies or errors.

Education

Civil Engineering

Yaba College Of Technology
Lagos, Lagos

Associate of Science - Computer Engineering

Olabisi Onabanjo University
Nigeria
02.2006 - 10.2008

West Africa Examination Council (WAEC) - Science

Comprehensive Secondary School, Avuvu
Nigeria
09.1999 - 06.2005

Skills

  • Emotional intelligence
  • Analytical thinking
  • Empathy and understanding
  • Marketing knowledge
  • Computer literacy
  • Attention to detail
  • Networking abilities
  • Persuasion techniques
  • Excellent communication
  • Stress management
  • Decision-making abilities
  • Financial acumen
  • Social media savvy
  • Time management
  • Teamwork and collaboration
  • Creativity and innovation
  • Interpersonal skills
  • Goal setting
  • Active listening
  • Customer service orientation
  • Public speaking
  • Policy Management
  • Service Support
  • Financial Planning Processes
  • Customer Service
  • Sales Reporting
  • Banking
  • Loans
  • Customer Relationships
  • Sales Proficiency
  • Account Set up
  • Product Knowledge
  • Strategic Selling
  • Cash Handling
  • Deadline Management
  • Business Development
  • Product Recommendations
  • Relationship Building
  • Solution Management

Certification

  • Certified Sales excellent
  • certified customer services
  • self leadership
  • Effective communication and interpersonal skills

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

Almost everything worthwhile carries with it some sort of risk, whether it’s starting a new business, whether it’s leaving home, whether it’s getting married, or whether it’s flying into space.
Chris Hadfield

Timeline

Relationship Officer

Rak Bank
01.2022 - 01.2024

Sales Officer

Abz financial brokerage LLC (direct channel partner Deem finance llc
03.2021 - 10.2021

Transaction Officer

Guaranty Trust Bank
09.2011 - 01.2020

Associate of Science - Computer Engineering

Olabisi Onabanjo University
02.2006 - 10.2008

West Africa Examination Council (WAEC) - Science

Comprehensive Secondary School, Avuvu
09.1999 - 06.2005

Civil Engineering

Yaba College Of Technology

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