Maryanne Smith
Waterloo,ON
Summary
Optimistic go-getter experienced in different areas of food service, storefront dealings, and customer service. Extensive knowledge of hospitality etiquette, maintaining clean and orderly food stations along with inventory shelves, and managing opening and closing duties to prepare for following shifts. Adaptable in fast-paced environments, picking up as many roles as necessary while also being a team player.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Front of House
Cineplex Cinemas VIP
03.2023 - 08.2024
- Functioned in a fast-paced environment, serving guests in the theatre through a POS system, as well as providing them with extensive food and beverage options
- Helped aid in bartending when needed to craft drinks, refill bar ingredients, manage ingredient storage areas, clean the bar, and engage with guests
- Ran food from the kitchen and bar in a timely manner, working to accurately deliver them to the right seats within the theatre
- Managed sold-out show rushes, ensuring that everyone was taken care of and tended to while ensuring they found the right seat
- Managed host stand, directing people to the right theatre or assigning them to a table in the lounge/bar to ensure they could find where they needed to go
- Operated Point-of-Sales system and completed cash-outs and debit and credit card transactions
Store Associate
Truscott Italian Bakery
07.2020 - 08.2022
- Engaged positively with each customer, providing professional and informed assistance to ensure outstanding customer support
- Trained new staff to ensure they develop superb knowledge of store requirements and customer service skills
- Welcomed customers, offered to help locate items and answer questions to ensure a positive shopping experience
- Stocked and cleaned shelves to highlight attractive merchandise, while maintaining a neat and orderly store
- Maintained a friendly, outgoing personality to promote a positive work environment for coworkers and customers alike
- Operated coffee bar, hot table, deli, pastries, store inventory, and clean up
Education
Bachelor of Arts - Philosophy and Film Studies
Wilfrid Laurier University
Waterloo, ON04.2026
High School Diploma -
St. Joan of Arc Catholic Secondary School
Mississauga, ON07.2022
Skills
- Positive Customer Needs Assistance and Engagement
- Team Leadership and Staff Training
- Store/Lounge Opening and Closing
- Experience in a Fast-Paced Restaurant-like Environment
- Friendly, Positive, and Helpful to Customers and Coworkers
- Flexible and Calm Under Pressure
- Good Time Management
- Acting and Creative Improv Thinking
- Strong Communication and Interpersonal Skills
- Organized and Detail-Oriented
- Proficient Experience with Point-of-Sales Systems
Certification
- Standard First Aid & CPR/AED Level C Certification
- Smart Serve Certified
Accomplishments
- Graduated High School with Academic Honour Roll
- Recipient of School Performing Arts Award
- Recipient of School Student Business Excellence Award
Activities
- Radio Laurier Music Manager, 2022-2023
- Radio Laurier Public Relations Assistant, 2023-present
- Laurier Musical Theatre Member, 2022-present
- Laurier Musical Theatre Annual Production Producer, 2024-present
Timeline
Front of House
Cineplex Cinemas VIP
03.2023 - 08.2024
Store Associate
Truscott Italian Bakery
07.2020 - 08.2022
High School Diploma -
St. Joan of Arc Catholic Secondary School
- Standard First Aid & CPR/AED Level C Certification
- Smart Serve Certified
Bachelor of Arts - Philosophy and Film Studies
Wilfrid Laurier University
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