Dedicated Multi-Avenue Worker willing to take on any task to help team. Offering 20+ years of experience in customer service roles as well as professional roles. Hard worker with exceptional record of punctuality and good attitude. Learning new processes quickly and adapts to customer and company needs. Focused and diligent with good people and problem-solving abilities. Fluent in English . Proficiencies with computers and most technology. Customer-centered, successful at working with different personalities and thrives on delivering top notch service. Knowledgeable in circulation procedures and payment processing.
Hi, I’m
Maryanne Mckenzie
Brantford,ON
Summary
Overview
30
years of professional experience
1
Certification
Work History
Canadian Center for Men and FamiliesNationwide
National Intake Coordinator
07.2022 - Current
Job overview
- Provided counseling and support to clients with drug and alcohol abuse issues.
- Displayed sensitivity to cultural and linguistic needs of clients and families served.
- Directed family-centered, strengths-based, culturally competent and individualized intakes and assessments.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Coordinated referrals for addiction services based on individual client needs and preferences.
- Coordinated assessment and clinical services to clients to address psychosocial, environmental, age-specific and cultural contexts.
- Employed a range of clinical interventions to deliver ongoing supportive counselling services for clients.
- Interviewed clients and family members to obtain key information for case planning and management.
- Obtained and supplied information to coordinating agencies to provide the best possible guidance to clients.
- Worked flexible hours; night, weekend, and holiday shifts.
- Carried out day-day-day duties accurately and efficiently.
Red Lobster, ON
Server
08.2021 - 09.2022
Job overview
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Increased sales significantly by upselling higher-end products to customers.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Collected orders and relayed them to bartenders quickly and accurately.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Answered customers' questions, recommended items and recorded order information.
- Greeted new customers, discussed specials and took drink orders.
Izzy's SchoonersPort Burwell, ON
Server/Main Bartender
04.2021 - 01.2022
Job overview
- Cultivated warm relationships with regular customers.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Checked identification for minimum age for sale of alcoholic beverages.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Worked independently as well as part of team.
- Handle high volume and high turnover lunch and dinner with efficiency and focused on great customer services.
- Had many great reviews posted to restaurant's social page about my personal service
- Main bartender making different blended and frozen drinks.
- Followed all Co-vid guidelines for safety of customers and staff diligently.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
London Health Science CenterLondon, ON
R N
05.1999 - 11.2015
Job overview
- Administered medications to treat patients' symptoms and address underlying disease progression.
- Managed needs of chronically ill and acute patients with well-coordinated treatment strategies.
- Responded rapidly to critical codes to coordinate stabilization treatments and restore vital functions.
- Worked with intubated and ventilated patients, monitoring and reporting on conditions to maintain stats within optimal levels.
- Personalized bedside care and interactions based on cultural backgrounds of different patients.
- Protected critically ill patients from unnecessary risks by limiting visitors, using proper PPE and using strong infection control procedures.
- Provided direct patient care, stabilized patients and determined next course of action.
- Conferred with physicians to discuss diagnoses and devise well-coordinated treatment approaches.
- Monitored patient reactions to drugs and carefully documented findings.
- Monitored patient condition, including interpreting and tracking EKG readings, identifying irregular telemetry readings and updating team members on changes in stability or acuity.
- Implemented interventions, including medication and IV administration, catheter insertion and airway management.
Bernie's Bar & GrillLondon, ON
Server
09.1993 - 08.2002
Job overview
- Prepared beverages and filled food orders for customers.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Supervised and trained staff on preparing and delivering drinks, handling food and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
- Oversaw and monitored all cash drawers and reconciled drawers against cash register reports at close of business.
- Established rules for ejecting problem customers from bar to reduce liability and maintain pleasant environment.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Implemented drink prep procedures that significantly reduced wasted stock.
- Assisted servers with specialty drinks orders by preparing on-demand items without delay.
Education
Willis CollegeOttawa, ON
Advanced Diploma/Community Social Work from Addictions Counselling
04.2023
University Overview
Fanshawe College of Applied Arts And TechnologyLondon, ON
Registered Nurse from Nursing
05.1999
University Overview
Skills
- Reading and teaching
- Processes and Procedures
- Patron Registration
- Literary Knowledge
- Computer Assistance
- Administrative support
- Written and oral communication
- Database Management
- Children's programs
- Complaint resolution
- Inbound and Outbound Calling
- Service standard compliance
- Creative problem solving
- Money handling abilities
- Key holder experience
- Medical terminology knowledge
Certification
- Smart Serve
- CPR BSL-May 2022
- First Aid BSL-May 2022
- Licensed RN - Stopped working in 2011.
- Develop Your Customer Service Skills Training - Learning Path completed on Nov 18, 2021, • 4 hours 46 min
- Providing Legendary Customer Service Training -June/2020
- Working with Upset Customers Training - September/2019
- Customer Service Foundations Training -2021
- Customer Service: Handling Abusive Customers Training -2021
- WHMIS
- Building Rapport with Customers-2021
- Creating Positive Conversations with Challenging Customers-2021
- Listening to Customers-2021
- Naloxone Certificate
Timeline
National Intake Coordinator
Canadian Center for Men and Families
07.2022 - Current
Server
Red Lobster
08.2021 - 09.2022
Server/Main Bartender
Izzy's Schooners
04.2021 - 01.2022
R N
London Health Science Center
05.1999 - 11.2015
Server
Bernie's Bar & Grill
09.1993 - 08.2002
Willis College
Advanced Diploma/Community Social Work from Addictions Counselling
Fanshawe College of Applied Arts And Technology
Registered Nurse from Nursing
- Smart Serve
- CPR BSL-May 2022
- First Aid BSL-May 2022
- Licensed RN - Stopped working in 2011.
- Develop Your Customer Service Skills Training - Learning Path completed on Nov 18, 2021, • 4 hours 46 min
- Providing Legendary Customer Service Training -June/2020
- Working with Upset Customers Training - September/2019
- Customer Service Foundations Training -2021
- Customer Service: Handling Abusive Customers Training -2021
- WHMIS
- Building Rapport with Customers-2021
- Creating Positive Conversations with Challenging Customers-2021
- Listening to Customers-2021
- Naloxone Certificate
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