Maryanne Mckenzie
Komoka,ON
Summary
Dedicated server willing to take on any task to help team. Offering 20+ years of experience in customer service roles as well as professional roles. Hard worker with exceptional record of punctuality and good attitude. Learning new processes quickly and adapts to customer and company needs. Focused and diligent with good people and problem-solving abilities. Customer-centered, successful at working with different personalities and thrives on delivering top notch service. .
Overview
31
31
years of professional experience
1
1
Certification
Work History
Server/Bartender
Dark Horse Estate And Winery
Grand Bend, ON
05.2024 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Suggested wine pairings to go with specific menu items.
- Enhanced customer satisfaction by providing exceptional fine dining service and anticipating guests'' needs.
- Maintained a polished appearance, contributing to the upscale ambiance desired by patrons.
- Skillfully juggled multiple tasks simultaneously while remaining calm under pressure during busy shifts.
- Contributed to team effort by assisting colleagues when needed, displaying strong teamwork abilities within the server community.
Server/Bartender (summer)
La Cantinella
07.2023 - 10.2023
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Learned and utilized extensive bar and wine knowledge to enhance guest dining experiences.
- Rolled silverware, set up tables and polished glassware and silverware.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Server
Red Lobster Restaurant
01.2022 - 09.2022
- Served food and beverages promptly with focused attention to customer needs.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Answered customers' questions, recommended items, and recorded order information.
Server/Head Bartender
Izzy's Schooners
03.2020 - 10.2021
- Cultivated warm relationships with regular customers
- Kept register accurate through correct billing, payment processing and cash management practices
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business
- Worked independently as well as part of team
- Handle high volume and high turnover lunch and dinner with efficiency and focused on great customer services
- Had many great reviews posted to restaurant's social page about my personal service
- Main bartender making different blended and frozen drinks
Server/Bartender Shift Manager
Bernie's Bar & Grill
09.1993 - 08.2002
- Prepared beverages and filled food orders for customers
- Cultivated warm relationships with regular customers
- Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers
- Kept register accurate through correct billing, payment processing and cash management practices
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior
- Supervised and trained staff on preparing and delivering drinks, handling food and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations
- Kept alcoholic beverages well-stocked and organized to meet expected demands
Education
Addictions Community Service Worker - Addictions Community Outreach
Willis College
Ottawa07.2021
Bachelor Of Nursing - Nursing
Fanshawe College of Applied Arts And Technology
London, ON05.1999
Skills
- Money handling abilities
- Key holder experience
- Suggestive Selling
- High-Volume Dining
- Sales Expertise
- To-Go Order Preparation
- Food and Beverage Pairings
- Train Employees
Certification
- WHIMS
- Smart Serve
- CPR BSL-May 2022
- Legendary Customer Service
- Working with Upset Customers
- Non-violent Crisis Intervention
- First Aid
- Food - Handling Certificate
Languages
English
Native or Bilingual
Timeline
Server/Bartender
Dark Horse Estate And Winery
05.2024 - Current
Server/Bartender (summer)
La Cantinella
07.2023 - 10.2023
Server
Red Lobster Restaurant
01.2022 - 09.2022
Server/Head Bartender
Izzy's Schooners
03.2020 - 10.2021
Server/Bartender Shift Manager
Bernie's Bar & Grill
09.1993 - 08.2002
Addictions Community Service Worker - Addictions Community Outreach
Willis College
Bachelor Of Nursing - Nursing
Fanshawe College of Applied Arts And Technology