MARY ANN ROSAROSO
Elk Grove
Summary
Healthcare operations professional with extensive experience in clinical research and regulatory compliance. Proven ability to manage complex scheduling and staffing adjustments while training teams to enhance workflow efficiency. Committed to improving patient care and ensuring operational readiness through strategic partnerships and effective communication.
Overview
13
13
years of professional experience
Work History
Administrative Service Coordinator III
Kaiser Permanente
Roseville
02.2023 - Current
- Coordinated daily physician coverage across operating rooms and outside cases (IR, MRI, CT, Fluoro) to ensure optimal resource allocation and patient care
- Managed complex scheduling and staffing adjustments through QGenda, ensuring continuity of care
- Key Achievement: Streamlined NORA coverage scheduling process, reducing staffing gaps and delays in patient care
- Collaborated with physician credentialing teams to onboard new providers and ensure system access readiness
- Prepared consultation messages and coordinated provider communication to enhance patient care delivery
- Trained and mentored administrative staff on scheduling systems and coverage procedures, fostering a more efficient support team
Clinical Research Coordinator II
Kaiser Permanente
Sacramento
08.2018 - 02.2023
- Manage study operations ensuring compliance with institutional, state, and federal regulations
- Maintained sponsor relations and coordinated site visits, resolving protocol and data issues to ensure study integrity
- Monitor requisition, collection, labeling, and shipment of specimens to ensure quality and compliance
- Prepared regulatory documentation and participated in sponsor-driven audits and quality assurance reviews, ensuring compliance with standards
- Trained staff in protocol adherence and data integrity, enhancing accuracy and readiness for audits
- Key Achievement: Contributed to multiple successful sponsor audits with zero critical findings
Credentialing Specialist
Kaiser Permanente
Vallejo
07.2017 - 08.2018
- Verified physician credentials, licenses, and CVs to ensure eligibility for clinical trial and practice participation
- Prepared and submitted regulatory documentation to meet compliance requirements and facilitate approval processes
- Collaborated with physicians to ensure completion of mandatory training and certifications
- Managed document retrieval and recordkeeping to maintain compliance and support operational readiness
Medical Office Service Coordinator
UC Davis Medical Center
Sacramento
04.2015 - 07.2017
- Coordinated patient scheduling, call triage, and visitor reception to enhance patient flow for clinical services
- Facilitated residency program scheduling and administrative tasks to support program operations
- Ensured compliance with legal and regulatory standards in records management to protect patient information
Medical Office Representative (Float)
Dignity Health
Sacramento
06.2013 - 04.2015
- Managed patient intake, registration, and appointment scheduling to streamline patient flow
- Facilitated timely communication of patient messages to physicians, enhancing care coordination
- Coordinated cross-departmental coverage in call center and reception to maintain seamless operations
Education
Bachelor of Science - Healthcare Management
University of Phoenix
SacramentoHigh School Diploma -
Laguna Creek High School
Elk GroveSkills
- Clinical operations
- Regulatory compliance
- Compliance management
- Credentialing relations
- Onboarding and training
- Patient service
- Cost management
- Strategic planning
- Leadership development
Timeline
Administrative Service Coordinator III
Kaiser Permanente
02.2023 - Current
Clinical Research Coordinator II
Kaiser Permanente
08.2018 - 02.2023
Credentialing Specialist
Kaiser Permanente
07.2017 - 08.2018
Medical Office Service Coordinator
UC Davis Medical Center
04.2015 - 07.2017
Medical Office Representative (Float)
Dignity Health
06.2013 - 04.2015
Bachelor of Science - Healthcare Management
University of Phoenix
High School Diploma -
Laguna Creek High School