KELLY ARIAS TICAS
Newark
Summary
Detail-oriented professional with excellent communication, interpersonal, and analytical skills. Constantly recognized by peers as diligent, reliable, and solution focused. Adept at interpreting regulations, maintaining accurate documentation, and supporting organizational compliance through research, organization, and dedication to ethical standards.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Medical Assistant - Care Coordinator III
Stanford Healthcare
01.2017 - Current
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Obtained and documented patient medical history, vital signs and current complaints at intake.coordinated communication among patients, family members, medical staff, administrative personnel, or regulatory agencies.
- Collaborated with healthcare professionals to deliver quality patient care. Assigned patient panels for coordinated care alongside providers.
- Facilitate and oversee clinic activities while ensuring compliance with HIPAA and Joint Commission standards through effective teamwork and communication.
- Executed detailed audits of team members' work to identify and rectify human errors, ensuring accuracy and compliance in high-quality deliverables.
- Utilize extensive daily experience with Epic healthcare software and Microsoft applications such as Teams, Outlook, and Word documents to enhance communication, documentation, and collaboration.
- Maintained high-quality service standards to align with operational goals. Initiated projects focused on elevating quality metrics for department and primary care.
- Exhibited proficiency in time management and task prioritization to handle multiple responsibilities such as inbox and rooming while maintaining adaptability to staffing changes.
- Created and maintained a comprehensive knowledge log detailing workflows, external services, and resources to ensure efficient care coordination to better serve patients.
- Educated patients on policies, procedures, and services through medical and administrative expertise. Collected and analyzed data regarding patient encounters and inter-institutional issues. Reported findings and made recommendations for improvements based on data analysis.
Office Administrator
Life Support Services
01.2012 - 01.2017
- Drafted and monitored employee scheduling to support effective work flow.
- Organize all paperwork to enter into computer data sheet on Excel.
- Invoicing various companies via Quickbooks, Outlook, and postal mail.
Education
Medical Assistant Certification -
JobTrain
Menlo Park, CA11.2016
High School Diploma - undefined
Newark Memorial
Newark, CA06.2013
Skills
- Medical office administration
- Patient-focused care
- Intake control
- Electronic medical records
- Fluent in Spanish
- Direct patient care
- Medical procedures
- Patient care coordination
- Clinical operations
- Case management
- Vital signs and examinations
Certification
BLS- Basic Life Support
Languages
Spanish
Timeline
Medical Assistant - Care Coordinator III
Stanford Healthcare
01.2017 - Current
Office Administrator
Life Support Services
01.2012 - 01.2017
High School Diploma - undefined
Newark Memorial
Medical Assistant Certification -
JobTrain