Maryann Clay
Rancho Cucamonga
Summary
Resourceful Customer Service Representative known for high productivity and efficient task completion. Specialized in communication, problem-solving, and time management skills, ensuring smooth operations in customer service environments. Excel in listening, empathy, and patience, which are crucial for addressing customer needs effectively and building positive relationships.
Overview
19
19
years of professional experience
Work History
Administrative Assistant/ Sales
Cedar's Outlet
Pico Rivera
03.2026 - Current
- Managed daily office operations and maintained organized filing systems(digital and physical)
- Prepared and edited documents, reports, and correspondence
- Processed invoices, expense reports, basic bookkeeping tasks
- Handled social media accounts to promote business
Assistant Manager
Premier Barbers
Rialto
05.2015 - 02.2026
- Supervised daily operations of a high traffic barbershop, ensuring efficient service and customer satisfaction
- Managed appointment scheduling and walk in flow to maximize efficiency and reduce wait times
- Assisted in inventory management and product ordering processes.
- Coordinated client appointments using scheduling software.
- Facilitated team meetings to discuss workflow improvements and challenges.
Customer Service Food Handler
Angel's Stadium
Anaheim
03.2022 - 10.2022
- Worked efficiently during peak hours serving thousands of guests per event
- Processed high-volume transactions using POS systems (credit/debit, cashless payments)
- Maintained a positive and professional attitude in a fast-paced, high pressure environment
Licensed Vocational Nurse, Private Duty
Dr. Susan Hart
Redondo Beach
12.2007 - 07.2014
- Administered medications and treatments as prescribed by healthcare providers.
- Monitored patients' vital signs and reported changes to medical staff.
- Assisted with daily living activities to ensure patient comfort and hygiene.
- Educated patients and families on health management and medication usage.
- Maintained accurate patient records using electronic health systems.
Monitoring Representative
Protection One Security
Cypress
09.2007 - 11.2009
- Monitored alarm signals and responded promptly to security breaches.
- Coordinated communications between clients and emergency response teams.
- Documented incidents and maintained accurate monitoring logs.
Education
High School Diploma -
Columbus High School
Downey, CASkills
- Microsoft Office (Word, Excel, Outlook)
- Filing Systems (Digital & Physical)
- Time Management & Multitasking
- Cash handling & POS system
- Bilingual (Spanish read & write)
- Invoice processing
- Social media marketing
- Appointment scheduling
- Customer management
- POS system operation
- Team collaboration
- Effective communication
- Time management
- Store maintenance
- Multi-line telephone operations
- Call center procedures
- Money handling
- Microsoft Office Suite
- CRM software (ZOHO)
Timeline
Administrative Assistant/ Sales
Cedar's Outlet
03.2026 - Current
Customer Service Food Handler
Angel's Stadium
03.2022 - 10.2022
Assistant Manager
Premier Barbers
05.2015 - 02.2026
Licensed Vocational Nurse, Private Duty
Dr. Susan Hart
12.2007 - 07.2014
Monitoring Representative
Protection One Security
09.2007 - 11.2009
High School Diploma -
Columbus High School