MaryAnn Brushey
Kingston,Canada
Summary
I am a hard working and reliable employee. I work well individually, as well as in a team environment. I am always eager to learn new skills and I always strive to do a good job. I am trustworthy and also have great problem solving skills. I work fast and efficiently whenever I can, always demonstrating, excellent time management skills.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Home Care Aide
Private Client Care Services
04.2024 - 12.2024
- Assisted employer with dressing, grooming and feeding needs.
- Assisted to overcome, and adapt to mobility restrictions around the home and community.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress
- Assisted disabled client to support independence and well-being
- Assisted with ostomy and catheter care
- Followed nutritional plans to prepare optimal meals
Customer Care Representative
StarTek
03.2016 - 04.2018
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volume with exceptional professionalism and efficiency.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
Cashier/Sales Associate
Key Man Engravables
06.2014 - 07.2016
- Assisted customers to complete purchases and to locate items in the store.
- Addressed customer needs and made product recommendations to increase sales
- Worked flexible schedule and extra shifts to meet business needs
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels
- Assisted customers with returns, refunds and resolving transaction issues
- Stocked, tagged and displayed merchandise as required
- Worked an engraving machine accurately and efficiently
- Complete tasks to meet deadlines
- Assisted with regular inventory checks and counts
- Cut various types of house/car/lock keys efficiently and accurately
Personal Support Worker (PSW)
Canadian Red Cross
04.2010 - 02.2014
- Assisted clients with feeding and monitored intake to help patients achieve nutritional objectives
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders
- Recognized and reported abnormalities or changes in patients' health status to case manager
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping
- Replaced bandages, dressings, and binders to care for wounds and encourage healing
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming
- Provided end of life comparison and care of clients
Education
College diploma - Developmental Services Worker
St.Lawrence College-Kingston
Kingston, ON06.2003
Skills
- Delivers exceptional customer service
- Critical thinking
- Data entry
- Problem resolution
- Call center experience
- Payment processing
- Reliability and punctuality
- Cash register operation
- Time management
- Attention to detail
- Multitasking and organization
- Adaptability and flexibility
- Conflict resolution
- Positive and professional
Certification
- AODA training - Present
- Heath and safety in 4 steps - January 2025 to Present
- DSW - June 2003 to Present
- CPR/FirstAid - December 2024 to December 2027
Languages
English
Full Professional
Timeline
Home Care Aide
Private Client Care Services
04.2024 - 12.2024
Customer Care Representative
StarTek
03.2016 - 04.2018
Cashier/Sales Associate
Key Man Engravables
06.2014 - 07.2016
Personal Support Worker (PSW)
Canadian Red Cross
04.2010 - 02.2014
College diploma - Developmental Services Worker
St.Lawrence College-Kingston
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