Summary
Overview
Work History
Education
Skills
Certification
Languages
Affiliations
Timeline
Generic

Danica Madel Martinez

Surrey,BC

Summary

Dynamic Home Childcare Provider with a proven track record at Nycol Bevis, excelling in creating engaging, age-appropriate activities that foster development. Skilled in meal preparation and safety supervision, I build strong relationships with families while delivering exceptional emotional support and communication. Passionate about nurturing children's growth and well-being.

Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Home Childcare Provider

Nycol Bevis
Vancouver, British Columbia
09.2022 - Current
  • Organize indoor and outdoor play activities to stimulate physical and mental development.
  • Participate in community events related to early childhood education.
  • Teach basic educational skills such as counting, shapes, colors to preschoolers.
  • Supervise outdoor activities such as walks or playground visits ensuring safety at all times.
  • Encourage language development through storytelling, reading books and playing games with the children.
  • Enforce discipline methods consistent with parents' guidelines while providing guidance on proper behavior.
  • Carry out daily routines including feeding, bathing and changing diapers of infants.
  • Clean toys, equipment and areas used by the children on a regular basis.
  • Plan and prepare meals, snacks, activities and outings appropriate to the age of the children.

Home Childcare Provider

Manpreet Mangat
Vancouver, British Columbia
10.2020 - 12.2021
  • Organize indoor and outdoor play activities to stimulate physical and mental development.
  • Participate in community events related to early childhood education.
  • Teach basic educational skills such as counting, shapes, colors to preschoolers.
  • Supervise outdoor activities such as walks or playground visits ensuring safety at all times.
  • Encourage language development through storytelling, reading books and playing games with the children.
  • Enforce discipline methods consistent with parents' guidelines while providing guidance on proper behavior.
  • Carry out daily routines including feeding, bathing and changing diapers of infants.
  • Clean toys, equipment and areas used by the children on a regular basis.
  • Plan and prepare meals, snacks, activities and outings appropriate to the age of the children.

Home Childcare Provider

Salveen Lalli
Surrey, British Columbia
11.2019 - 03.2020
  • Assist school-aged children with homework assignments when needed.
  • Provide a safe, nurturing and stimulating environment for the children in my care.
  • Administer medications according to parental instructions if needed.
  • Plan and prepare meals, snacks, activities and outings appropriate to the age of the children.
  • Develop positive relationships with parents by communicating regularly regarding their child's well-being and development progress.
  • Prepared meals, snacks and refreshments for children according to dietary needs and restrictions.
  • Taught children how to complete basic crafts such as paintings, drawings and decorations.

Technical Support Representative

Alorica Inc Philippines
Quezon City Philippines
10.2018 - 07.2019
  • Provided technical assistance to customers through phone, email and chat support.
  • Provided training and guidance to junior staff members as needed.
  • Documented all activities related to technical support including processes, updates, changes made.
  • Monitored customer feedback to ensure high levels of satisfaction.
  • Developed system documentation, user manuals, FAQs, troubleshooting guides.
  • Troubleshot customer inquiries related to software and hardware issues.
  • Supported customers with online billing, access, and account issues.

Customer Service Representative

Teleperformance Philippines
Mandaluyong CIty Philippines
12.2012 - 11.2017
  • Resolved customer complaints promptly and efficiently.
  • Answered customer inquiries via phone, email, and chat.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.

Education

Bachelor of Science - Nursing

Our Lady of Fatima University
Valenzuela City Philippines
10-2008

Skills

Child care skills:

  • Safety supervision
  • Meal preparation
  • Activity planning
  • Age-appropriate activities
  • Emotional support
  • Friendly and respectful
  • Housekeeping
  • Patience and empathy
  • Safety consciousness
  • Hygiene and cleanliness

Customer Service skills:

  • Problem solving
  • Effective communication
  • Relationship building
  • Delivers exceptional customer service
  • Customer service and satisfaction

Certification

  • National Certificate II in Caregiving, Technical Education and Skill Development Authority - 03/18/16
  • First Aid Training, Philippine National Red Cross - 04/23/07 - 04/24/07
  • Adult Cardio Pulmonary Resuscitation - Basic Life Support (Lay - Rescuers), Philippines National Red Cross - 04/25/07

Languages

English
Full Professional
Filipino / Tagalog
Native/ Bilingual

Affiliations

  • I love playing Volleyball
  • doing arts and crafts
  • drawing
  • I love to sing
  • I love playing instruments like guitar and piano

Timeline

Home Childcare Provider

Nycol Bevis
09.2022 - Current

Home Childcare Provider

Manpreet Mangat
10.2020 - 12.2021

Home Childcare Provider

Salveen Lalli
11.2019 - 03.2020

Technical Support Representative

Alorica Inc Philippines
10.2018 - 07.2019

Customer Service Representative

Teleperformance Philippines
12.2012 - 11.2017

Bachelor of Science - Nursing

Our Lady of Fatima University

Similar Profiles

CREATE PROFILE
Danica Madel Martinez