Maryam Mousa
Nepean,Canada
Summary
Social Service Worker with extensive experience in immigration services and community outreach. Skilled in maintaining confidentiality and effectively communicating with diverse populations. Adept at coordinating client services and managing resources to support seniors, youth, and adults. Reliable team player, dedicated to enhancing service delivery and client empowerment.
Overview
9
9
years of professional experience
Work History
Volunteer
Billings Lodge Retirement Community
Ottawa, Ontario
10.2023 - Current
- Coordinated and facilitated engaging recreation activities for seniors, enhancing their social interaction.
Placement Student
Samaritan House Ottawa
Ottawa, Ontario
09.2024 - 04.2025
- Company Overview: refugee shelter
- Efficiently processed new client intake forms, and coordinated shelter accommodations.
- Supported clients in accessing legal and career counseling, and improving their community integration.
- Maintained accurate and up-to-date client files, documenting essential information and case progress.
- Maintained precise client records to support accurate reporting and service planning.
- Assisted clients in applying for social assessments.
- Conducted personalized research to connect clients with appropriate community resources and services.
- Completed settlement forms accurately and in accordance with relevant guidelines and regulations.
- Guided clients in leveraging online job boards, company websites, and professional networking to enhance job search strategies.
- Assisted clients in accessing career counseling services, workshops, and job placement assistance through community centers and colleges.
Canada Summer Job Student
The Good Companions
Ottawa, ON
06.2024 - 07.2024
- Duties with Seniors' Center Without Walls: Facilitated and managed 30+ daily client calls for program registration and participation, fostering engagement and socialization. Registered and maintained attendance records for both new and returning clients, ensuring accurate documentation. Assisted with client data entry and management in the agency's information system, contributing to efficient organization and communication.
- Duties with the Adult Day Program: Supported daily in-person program activities for seniors, fostering a welcoming and engaging environment. Built strong relationships with seniors through meaningful conversations and interactions. Assisted with new client intake and onboarding, contributing to program growth and participant satisfaction.
Placement Student
The Good Companions
Ottawa, Ontario
01.2024 - 04.2024
- Facilitated programs within the Seniors' Center Without Walls department at The Good Companions, effectively utilizing online platforms to conduct conference calls and manage daily operations.
- Coordinated over 30 daily calls to clients.
- Maintained consistent client communication, inviting participants to join programs, and engaging them in discussions.
- Ensured accurate record-keeping by submitting daily attendance lists of program participants.
- Conducted survey calls to gather client feedback, enabling data-driven decision-making, and program enhancements for an improved experience.
- Conducted research to add to program resources that will be used in the future.
Volunteer
Ottawa Network for Education
Ottawa, Ontario
09.2022 - 11.2022
- Helping with the English second language program at the Adult High School. Worked with students and helped them learn the necessities of the English language and planned class activities.
Co-Op Student
The Adult High School
Ottawa, Ontario
03.2022 - 07.2022
- Organized and led engaging educational activities for ESL students, aiding their language acquisition.
Translator
ASIA2TV.com
Ottawa, Ontario
11.2016 - 07.2019
- Worked at a website translating from English to Arabic, worked in the customer service department, engaged with the website's audience, and planned a schedule for other employees' timetables.
Education
Social Service Worker
Algonquin Collage
Nepean, ON06-2025
High School Diploma -
The Adult High School
Ottawa, ON06.2022
Skills
- Client communication
- Program coordination
- Data management
- Community outreach
- Problem resolution
- Research skills
- Client intake
- Communication skills
- Case documentation
- Cultural sensitivity
- Client advocacy
- Referral coordination
- Conflict resolution
- Client empowerment
- Volunteer coordination
References
- Emma Revell, Seniors' Centre Without Walls Coordinator, The Good Companions, 670 Albert Street, Ottawa, ON, K1R 6L2, 613-236-0428 ex: 2323, erevell@thegoodcompanions.ca
- Doreen Katto, Executive Director, Samaritan House Ottawa, 20 Dewberry Crescent, Nepean, ON, K2J 4N3, 613-262-3643, doreenk@samaritanhouseottawa.ca
Languages
English
Professional
Arabic
Professional
Timeline
Placement Student
Samaritan House Ottawa
09.2024 - 04.2025
Canada Summer Job Student
The Good Companions
06.2024 - 07.2024
Placement Student
The Good Companions
01.2024 - 04.2024
Volunteer
Billings Lodge Retirement Community
10.2023 - Current
Volunteer
Ottawa Network for Education
09.2022 - 11.2022
Co-Op Student
The Adult High School
03.2022 - 07.2022
Translator
ASIA2TV.com
11.2016 - 07.2019
Social Service Worker
Algonquin Collage
High School Diploma -
The Adult High School
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