Danielle Cerda
Fontana
Summary
Dedicated Public Service professional with a dual academic background in Social and Behavioral Sciences and Mathematics and Science. Offers 1+ year of experience in high-volume dispatching, specializing in complex scheduling, sensitive data management, and conflict de-escalation. Adept at navigating regulatory requirements and maintaining high levels of confidentiality while providing empathetic service to diverse populations.
Overview
5
5
years of professional experience
10
10
years of post-secondary education
Work History
Volunteer
Loma Linda University Children's Hospital
Redlands
06.2023 - Current
- Assisted medical staff with patient care activities and emotional support.
- Organized playroom resources and activities for children's engagement.
- Coordinated volunteer schedules to ensure adequate staffing during events.
- Supported children and families in coping with medical procedures.
- Provided emotional support through play and creative activities.
- Maintained professional relationships with staff members, families, volunteers, and other healthcare providers.
- Provided therapeutic interventions such as music therapy, pet therapy, guided imagery.
- Assisted Child Life Specialists with playroom activities, including crafts and games.
- Developed individualized care plans tailored to each child's unique situation.
- Supported children in their coping strategies while hospitalized.
- Planned therapeutic play activities and programs for groups of pediatric patients to meet developmental and psychosocial needs pertaining to individualized stressors.
- Maintained safe play environment.
- Taught children how to complete basic crafts such as paintings, drawings and decorations.
- Provided nurturing and appropriate environment for children of various ages.
Caregiver
IHSS In Home Support Services
Fontana
09.2024 - 03.2026
- Assisted clients with daily living activities and personal care needs.
- Managed medication schedules and ensured proper administration for clients.
- Developed meaningful relationships to improve client comfort and trust.
- Communicated effectively with healthcare professionals regarding client care plans.
- Educated clients on healthy lifestyle choices and wellness practices.
- Supported bathing, dressing and personal care needs.
- Improved patient outlook and daily living through compassionate care.
Professional customer service and dispatcher
Year Round Heating & Air Conditioning
Redlands
01.2021 - 06.2023
- Coordinated daily dispatch schedules for technicians in residential HVAC services.
- Communicated with customers to confirm appointments and address inquiries efficiently.
- Monitored service calls to ensure timely arrival of technicians at job sites.
- Collaborated with team members to optimize routes and reduce travel time.
- Managed customer complaints by providing prompt resolutions and support.
- Managed a large volume of phone calls while ensuring accuracy in data entry.
- Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
- Organized paperwork associated with deliveries including manifests, bills of lading, packing slips.
- Received and dispatched calls for emergency services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
Education
Associate of Arts - Social And Behavioral Sciences
Chaffey College
Rancho Cucamonga, CA 08.2020 - 05.2025
Associate of Arts - Mathematical Sciences
Chaffey College
Rancho Cucamonga, CA 08.2020 - 05.2025
Skills
- Emotional support
- Therapeutic interventions
- Client communication
- Problem management
- Data analysis
- Public speaking
- Effective communication
- Team collaboration
- Scheduling participants
- Data entry
- Administering interviews
- Meeting deadlines
- Inbound and outbound calls
- Diagnostic interviewing
- Video interviews
- Customer service and assistance
- Telephone etiquette
- Interviewing clients
- Client interaction
- Written communication
- Interview scheduling
Timeline
Caregiver
IHSS In Home Support Services
09.2024 - 03.2026
Volunteer
Loma Linda University Children's Hospital
06.2023 - Current
Professional customer service and dispatcher
Year Round Heating & Air Conditioning
01.2021 - 06.2023
Associate of Arts - Social And Behavioral Sciences
Chaffey College
08.2020 - 05.2025
Associate of Arts - Mathematical Sciences
Chaffey College
08.2020 - 05.2025