Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Maryam Malam

Pickering,Canada

Summary

Operations Associate with expertise in financial compliance, risk assessment, and client dispute management. Experienced in handling diverse and complex cases, including regulatory account reviews. Recognized for strong analytical skills, problem-solving abilities, and effective cross-functional collaboration with teams across multiple departments.

Overview

4
4
years of professional experience

Work History

Contract Associate, Account Operations

Wealthsimple
11.2024 - Current
  • Managed client account requests, including deposits, withdrawals, transfers, and closures, with a focus on accuracy and regulatory compliance.
  • Investigated and resolved escalations and disputes related to Identity Conflicts, KYC, Non-Residency, and account closures, ensuring compliance with internal policies and regulatory requirements.
  • Performed initial fraud and risk screenings on flagged accounts, escalating suspicious cases to Compliance for further investigation.
  • Collaborated with Compliance, Client Success, and Engineering to resolve complex account issues and enhance client workflows.
  • Communicated with clients and CX throughout investigations, providing timely updates, requesting documentation, and ensuring accurate resolutions.
  • Identified trends in escalations and implemented workflow improvements to drive efficiency and improve client satisfaction.

Talent Coordinator & Program Manager

Proof Experiences
Toronto, ON
09.2023 - 10.2024
  • Recruited and onboarded candidates across diverse roles through effective sourcing and selection strategies.
  • Managed and coordinated brand ambassador programs, including training, scheduling, payroll, and performance evaluations.
  • Developed and implemented streamlined onboarding processes to improve efficiency and candidate experience.
  • Utilized social media platforms and job boards to attract and engage top talent.
  • Collaborated with cross-functional teams to ensure smooth program execution and alignment with business objectives.
  • Maintained organized program records and documentation, ensuring accuracy and compliance with company standards.

Educator

Lululemon
Scarborough, ON
10.2022 - 01.2024
  • Engaged with guests to deliver personalized service and ensure a positive overall experience.
  • Assessed guest needs and provided tailored solutions for purchases, returns, and product support.
  • Delivered technical product education, clearly communicating product value and benefits.
  • Facilitated seamless transactions by executing accurate payments, returns, and omnichannel programs (e.g., buy online/pickup in store, phone sales, ship-from-store).
  • Maintained active presence on the floor, anticipating guest needs and supporting store operations.

Business Development Coordinator

BMW
Toronto, ON
01.2022 - 09.2023
  • Responded to and managed client inquiries by phone and email, ensuring timely and accurate resolutions.
  • Directed incoming calls and customer requests, providing clear guidance and support.
  • Identified and escalated priority issues to appropriate departments to maintain service quality.
  • Scheduled and coordinated service appointments, delivering professional and efficient client support.
  • Conducted service follow-up calls to confirm client satisfaction and resolve outstanding concerns.
  • Performed general reception and administrative duties to support daily business operations.

Education

BACHELOR OF ARTS - CRIMINOLOGY AND JUSTICE

Ontario Tech University
ON
01.2023

SECONDARY SCHOOL DIPLOMA -

Pine Ridge Secondary School
ON
01.2019

Skills

  • Dispute Resolution & Client Escalation Management
  • Account Compliance
  • Fraud Screening & Risk Assessment
  • Regulatory Knowledge (IIROC, AML, Financial Services)
  • Client Communication (Written & Verbal)
  • Cross-Functional Collaboration (Compliance, Engineering, CX)
  • Workflow Optimization & Process Improvements
  • Analytical Thinking & Problem Solving
  • Tools: JIRA, Zendesk, Atlassian, Microsoft Office Suite

References

Available upon request

Timeline

Contract Associate, Account Operations

Wealthsimple
11.2024 - Current

Talent Coordinator & Program Manager

Proof Experiences
09.2023 - 10.2024

Educator

Lululemon
10.2022 - 01.2024

Business Development Coordinator

BMW
01.2022 - 09.2023

BACHELOR OF ARTS - CRIMINOLOGY AND JUSTICE

Ontario Tech University

SECONDARY SCHOOL DIPLOMA -

Pine Ridge Secondary School

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Maryam Malam