Jonathan Suriano Hernandez
Los Angeles
Summary
Results driven financial operations and customer service professional with 4 years of dedicated experience in high-volume public contact work. Expert at managing complex consumer transactions, calculating regulatory fees, processing cash collections, and resolving customer account disputes. Proven ability to de-escalate high stress situations while maintaining strict compliance with municipal and state regulations.
Overview
4
4
years of professional experience
Work History
Pawnbroker /Customer Contract & Account Specialist
Rightime Enterprise
Los Angeles, CA
06.2022 - 07.2026
- Conducted high-volume, face-to-face public contact work daily. addressing complex consumer inquiries, managing financial accounts, and explaining transactional terms clearly to a diverse customer base.
- Analyzed Contract parameters and legal regulations to accurately calculate transactions fees, service charges, interest rates, and loan financing structures.
- Processed large volumes of daily monetary transactions, securely collecting money from the public, and verifying legal identification.
- Evaluated client financial histories and transactions to resolve billing and contract disputes, auditing records to fix accounting discrepancies.
- Safely managed and de-escalated tense public confrontations regarding overdue accounts, missed payments, and forfeited property contracts through professional communications and policy adherence.
- Ensured 100% compliance with strict local, state, and federal financial reporting laws, maintaining meticulous electronic records and databases for all customer accounts.
Education
No Degree - Business Administration And Management
California State University, Los Angeles
Los Angeles, CASkills
- Public Contact & Customer Service
- Fee Calculation & Financial Adjustments
- Cash Management & Secure Collections
- Dispute Resolutions & Conflict De-escalation
- Compliance Monitoring & Account Documentation
- Digital Data Entry & System Auditing
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Pawnbroker /Customer Contract & Account Specialist
Rightime Enterprise
06.2022 - 07.2026
No Degree - Business Administration And Management
California State University, Los Angeles