Maryam Ghasemi
North Vancouver,BC
Summary
Friendly and efficient Client Service Associate devoted to maximizing customer satisfaction with exceptional service and support. Knowledgeable regarding banking standards with solid skill in retaining product and service information to provide effective issue resolution. Skilled in promoting sales to increase revenue while addressing diverse issues. Looking for a new role where hard work and dedication will be highly valued.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Associate
Staples
12.2022 - Current
- Greeted customers and identified their needs.
- Provided information about products and services available to customers.
- Resolved customer inquiries in timely manner.
- Demonstrated active listening skills when responding to customer questions and complaints.
- Assisted ocustomers with returns, exchanges, refunds, and other transactions as needed.
- Suggested product solutions based on individual customer needs.
Bank Accountant
Bank Of Industry & Mine
02.2020 - 06.2022
- Reviewed and analyzed financial records, such as income statements and balance sheets, to ensure accuracy and compliance with regulations.
- Developed internal procedures for maintaining accurate account balances and reconciling discrepancies in timely manner.
- Assisted with preparation of monthly, quarterly, and annual financial statements.
- Provided support to other departments by responding to inquiries related to bank accounts or transactions.
- Developed strategies to improve efficiency within accounting department.
Bank Teller
Bank Of Industry & Mine
04.2017 - 02.2022
- Processed customer deposits and withdrawals accurately, balancing cash drawer daily.
- Provided exceptional customer service to over 30 customers by answering inquiries, resolving complaints and processing transactions in timely manner.
- Assisted customers with opening new accounts, ordering checks, and setting up online banking services.
- Verified customer signatures on documents and ensured accuracy of all paperwork before submitting approval.
- Performed cash handling duties, including counting currency, coins and checks.
- Educated customers about different types of banking services available at branch.
Education
MBA -
University of Canada West
Vancouver09.2023
Bachelor of Science - Business Administration
Lorestan University
Iran05.2007
Skills
Financial transactions
Customer service
Problem Resolution
Attention to detail
Time management
Ethical conduct
Teamwork
Adaptability
Communication skill
Cultural Awareness
Clerical Support
Regulatory Compliance
Customer Support
Certification
In-service education/courses- Bank Of Industry & Mine- 330 hours
Financial accounting Certificate (workshop)- UCW
Timeline
Customer Service Associate
Staples
12.2022 - Current
Bank Accountant
Bank Of Industry & Mine
02.2020 - 06.2022
Bank Teller
Bank Of Industry & Mine
04.2017 - 02.2022
MBA -
University of Canada West
Bachelor of Science - Business Administration
Lorestan University
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