Hi, I’m
Maryam Etemadi
ON
Summary
Results-driven Learning and Talent Manager with over 15 years of experience in designing and delivering impactful learning solutions. Proven track record in developing leadership programs, employee engagement initiatives, and performance improvement strategies. Excellent at collaborating with stakeholders to identify talent needs, optimize training investments, and enhance organizational effectiveness. Passionate about employee development, diversity, and women’s empowerment.
Overview
18
years of professional experience
Work History
MTN Group Fintech South Africa
Senior Manager: Talent and Learning
05.2023 - 08.2024
Job overview
- Consulted with key stakeholders to assess talent development needs and deliver customized learning solutions for a diverse workforce
- Managed talent identification and succession planning processes, facilitating career development for high-potential employees
- Created a talent pipeline strategy that contributed to a 12% reduction in external hiring costs
- Developed and launched performance management tools, enabling managers to provide more effective feedback and employee coaching
- Coordinated cross-departmental workshops focused on enhancing team collaboration, leadership, and employee engagement
- Increased internal hiring by 10% through career development initiatives and bursary program
- Led the roll-out of the performance review system that enhanced feedback cycles and performance tracking by 25%
MTN South Africa
Talent and Learning Manager
07.2016 - 05.2023
Job overview
- Lead the design, delivery, and evaluation of comprehensive learning programs for 4000+ employees across multiple departments, resulting in a 25% improvement in employee engagement and retention in one of the biggest telecommunication companies
- Partner with senior leaders and department heads to identify skill gaps and align training initiatives with business goals
- Implemented a new Learning Management System (LMS), which increased the learning engagement by 40% and improved completion rates by 40%
- The leadership development programs for leaders, achieving a 15% employee engagement
- Managed a team of 10 learning specialists and designers ensuring the timely and effective delivery of in-house solutions
- Developed micro e-learning modules for employees, enhancing learning flexibility and learning in flow of work
- Improved overall training satisfaction scores by 30% through curriculum updates and employee feedback
- Reduced new hire onboarding time by 15% through revamped orientation programs
- Implemented a mentorship program that increased employee engagement scores by 20%
MTN the Shared Services Hub
Senior Trainer
01.2014 - 07.2016
Job overview
- Training cycle and update management
- Creation, design and delivery of presentations, story boards and onboarding programs
- Training delivery of software modules, systems and HR processes Oracle HRMS, UIP, Remedy, HIRS
- Total Evaluation and ROI reporting of all solutions delivered
MTN Iran cell
Training team leader
05.2006 - 03.2009
Job overview
- Designed and delivered interactive training workshops to improve customer service performance and reduce attrition rates
- Monitored training effectiveness through data analysis, adjusting strategies as needed to achieve learner satisfaction rate
- Collaborated with management to create onboarding programs that decreased the learning curve for new hires
- Contributed to a 10% improvement in first-call resolution through targeted training programs
Education
Azad University , Iran
Bachelor of Science from Applied Mathematics
Wollongong , Dubai
Master of Science from International Business
Skills
- Strategic Planning
- Cross-Functional Collaboration
- Operations Management
- Cross-functional Team Coordination
Languages
English
Full Professional
Timeline
Senior Manager: Talent and Learning
MTN Group Fintech South Africa
05.2023 - 08.2024
Talent and Learning Manager
MTN South Africa
07.2016 - 05.2023
Senior Trainer
MTN the Shared Services Hub
01.2014 - 07.2016
Training team leader
MTN Iran cell
05.2006 - 03.2009
Azad University
Bachelor of Science from Applied Mathematics
Wollongong
Master of Science from International Business
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