Summary
Overview
Work History
Education
Skills
Timeline
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Mary Wahba

Scarborough

Summary

Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust. Ambitious, career-focused job seeker, looking to obtain a position to help launch career while achieving company goals. Knowledgeable resource committed to skills in project management, analytics and fraud pattern detection.

Overview

7
7
years of professional experience

Work History

Assistant

Century 21
09.2017 - Current
  • Organized and maintained systems to track leads coming from social media, website and other funnels.
  • Inputted data in Century 21 software system ensuring to be detail oriented and efficient.
  • Scheduled home viewings with potential buyers.
  • Responded quickly to customer inquiries, asking questions to better understand needs.
  • Prepared forms needed for real estate transactions, contracts, deeds, closing statements and leases.
  • Served as contact person and source of information to maintain good communication with clients.

Client Service Specialist

Tangerine Bank
04.2020 - 09.2022
  • Identified customer financial needs, goals and objectives and offered appropriate financial products to suit needs.
  • Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse.
  • Increased knowledge of banking products and services by actively participating in available training classes and workshops offered to employees.
  • Met or exceeded sales goals by promoting bank products and services in customer interactions.
  • Demonstrated expertise in identifying and mitigating potential fraud and transaction risks..
  • Monitored team progress and enforced deadlines.
  • Performed detailed analysis of financial transactions to identify suspicious activity.
  • Investigated cases of suspected fraudulent activities, including tracing money trails and analyzing documents.
  • Documented all investigative findings in a clear, concise manner for senior management review.
  • Responded quickly to customer inquiries about possible fraudulent activity on their accounts.

Sales Associate

Jack & Jones
08.2018 - 02.2020
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Sold various products by explaining unique features and educating customers on proper wear.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
  • Contributed to team success in a fast-paced environment.

Education

Associate of Science - Arts And Sciences

Seneca
North York, ON

High School Diploma -

Dr. Norman Bethune Collegiate Institute
Toronto, ON
06.2019

Skills

  • Complex technical problem solving ;
  • Building rapport ;
  • Time management ;
  • Team player that is willing to take lead ;
  • Strong customer service and commutation skills ;
  • Outstanding organizations skills
  • Reporting and alerts
  • Telephone and email etiquette
  • Risk level determination
  • Account information review
  • Production Monitoring
  • Schedule Management
  • Performance Monitoring
  • Performance Improvement
  • Key Performance Indicators
  • Transaction review
  • Fraud prevention

Timeline

Client Service Specialist

Tangerine Bank
04.2020 - 09.2022

Sales Associate

Jack & Jones
08.2018 - 02.2020

Assistant

Century 21
09.2017 - Current

Associate of Science - Arts And Sciences

Seneca

High School Diploma -

Dr. Norman Bethune Collegiate Institute

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Mary Wahba