Mary Wahba
Scarborough
Summary
Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust. Ambitious, career-focused job seeker, looking to obtain a position to help launch career while achieving company goals.
Overview
8
8
years of professional experience
Work History
Assistant
Century 21
09.2017 - Current
- Organized and maintained systems to track leads coming from social media, website and other funnels.
- Inputted data in Century 21 software system ensuring to be detail oriented and efficient.
- Scheduled home viewings with potential buyers.
- Responded quickly to customer inquiries, asking questions to better understand needs.
- Prepared forms needed for real estate transactions, contracts, deeds, closing statements and leases.
- Instituted new employee training procedures to reduce onboarding process time length.
- Served as contact person and source of information to maintain good communication with clients.
Client Service Specialist
Tangerine Bank
04.2020 - 09.2022
- Identified customer financial needs, goals and objectives and offered appropriate financial products to suit needs.
- Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse.
- Increased knowledge of banking products and services by actively participating in available training classes and workshops offered to employees.
- Met or exceeded sales goals by promoting bank products and services in customer interactions.
- Demonstrated expertise in identifying and mitigating potential fraud and transaction risks.
- Served large number of customers during high volume shifts and remained composed and professional in stressful situations.
- Monitored team progress and enforced deadlines.
- Fostered positive employee relationships through communication, training and development coaching.
- Rotated through series of different stations based on team needs.
Sales Associate
Jack & Jones
08.2018 - 02.2020
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Sold various products by explaining unique features and educating customers on proper wear.
- Built and maintained relationships with peers and upper management to drive team success.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
- Contributed to team success in a fast-paced environment.
Education
Associate of Science - Arts And Sciences
Seneca
06-2023
Skills
- Complex technical problem solving ;
- Building rapport ;
- Time management ;
- Team player that is willing to take lead ;
- Proficient Client Interaction
- Outstanding organizations skills
- Telephone and email etiquette
- Risk level determination
- Account information review
- Schedule Management
- Performance Monitoring
- Key Performance Indicators
Timeline
Client Service Specialist
Tangerine Bank
04.2020 - 09.2022
Sales Associate
Jack & Jones
08.2018 - 02.2020
Assistant
Century 21
09.2017 - Current
Associate of Science - Arts And Sciences
Seneca
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