Mary Vanderbook
Abbotsford
Summary
Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty
Overview
9
9
years of professional experience
Work History
Dispatcher / Customs Clerk
TP trucking
08.2019 - 10.2022
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Developed strong relationships with customs brokers to facilitate smooth processing of shipments.
- Answered phone promptly and directed incoming calls to correct offices.
- Managed multiple tasks and met time-sensitive deadlines.
Sales representative
Firetech Manufacturing
01.2015 - 01.2016
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Collaborated with team members on various projects to achieve department goals and improve overall efficiency.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Dispatching assistant
Ferndale Inc
01.2014 - 01.2015
- Assisted both clients and employees with questions and assistance
- Responded to emails promptly and provided detailed quotes for suggested services
- Maintained detailed records to ensure the efficient tracking of containers and updated employees and customers on delays, changes etc
- Worked alongside owner to prepare weekly driver and employee schedules and payroll
Education
High School -
Rick Hansen Secondary School
Abbotsford, BC01.2013
Skills
- Time management
- Attention to detail
- Problem-solving
- Customer relations
- Verbal and written communication
- Telephone skills
- Organization skills
- Appointment scheduling
- Office administration
- Administrative support
- Data entry
Additional Information
SKILLS/ASSETS
- Exceptional Communicator
- Superb Interpersonal Skills
- Fast and Efficient Learner
- Excellent Organization Skills
- Conflict Resolution
- 55 WPM with 97 % accuracy
- Strong Teamwork and Leadership Abilities
- Class 5 License with reliable transportation
Languages
English
Native or Bilingual
Timeline
Dispatcher / Customs Clerk
TP trucking
08.2019 - 10.2022
Sales representative
Firetech Manufacturing
01.2015 - 01.2016
Dispatching assistant
Ferndale Inc
01.2014 - 01.2015
High School -
Rick Hansen Secondary School
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