Gurpreet Kaur
Brampton,Canada
Summary
Professional with strong background in customer service management, prepared for leadership in client relations. Demonstrates keen ability to foster team collaboration and drive results in dynamic environments. Skilled in problem-solving, conflict resolution, and effective communication. Reliable, adaptable, and focused on enhancing customer satisfaction and operational efficiency.
Overview
7
7
years of professional experience
Work History
DISPATCHER/ CUSTOMS ANALYST
Shah Transport LTD.
08.2020 - Current
- Coordinated daily scheduling of equipment and driver assignments to maximize route efficiency, payload, and customer satisfaction
- Served as the primary point of contact for day-to-day customer ordering, inquiries, and scheduling updates
- Worked with sales personnel to provide rate quotations and identify backhaul opportunities for increased profitability
- Communicated effectively with internal teams and external partners to ensure smooth operations and minimize delays
- Coordinated the use and maintenance of customs bonds to support cross-border shipments
- Verified POD and BOL documents to ensure accurate and timely invoicing.
SECURITY OFFICER
G4S
05.2019 - 08.2020
- Maintained site safety by conducting regular patrols and monitoring access control systems.
- Responded to emergency situations, thefts, and trespassing incidents with professionalism and accuracy.
- Operated CCTV systems and collaborated with law enforcement when needed.
- Provided customer service while ensuring safety protocols were followed.
SHIFT LEADER/ MANAGER
Pizza Hut
05.2018 - 07.2020
- Handled daily cash transactions, prepared deposits, and balanced tills with a high degree of accuracy, ensuring no discrepancies
- Delivered exceptional customer service by resolving inquiries and complaints professionally, creating a positive customer experience
- Supervised and trained a team of staff members, promoting a culture of efficiency, teamwork, and accountability
- Managed store operations including scheduling, inventory, and compliance with safety and operational policies
- Conducted performance evaluations, providing constructive feedback to enhance team productivity.
Education
Diploma - Business
St Lawrence College
Scarborough, ON12.2019
Bachelors of Commerce - undefined
D.A.V. College
Jalandhar, Punjab08.2017
Skills
- Logistics scheduling
- Detail-oriented financial management
- Effective problem-solving skills
- Import/export documentation management
- Cash management
- Proficient in team communication and relationship building
- Collaborative team player
- Customer service excellence
- Document verification for deliveries
- Detail-oriented data management
- Strategic decision-making
- Time management
- Team development
Languages
English
Punjabi
Hindi
Timeline
DISPATCHER/ CUSTOMS ANALYST
Shah Transport LTD.
08.2020 - Current
SECURITY OFFICER
G4S
05.2019 - 08.2020
SHIFT LEADER/ MANAGER
Pizza Hut
05.2018 - 07.2020
Bachelors of Commerce - undefined
D.A.V. College
Diploma - Business
St Lawrence College
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