MARY STACHOW
Calgary,Canada
Summary
A warm, safety-minded customer service professional with 10+ years of experience in fast-paced, high-pressure environments. Known for staying calm, positive, and solutions-focused while supporting guests with genuine care. Passionate about people, travel, and creating memorable experiences. Ready to bring my strong service approach, reliability, and teamwork to WestJet as a Cabin Crew Member.
Overview
12
12
years of professional experience
Work History
Server
Grey Eagle Resort & Casino
06.2025 - Current
- Deliver warm, attentive service in a fast-paced environment.
- Maintain professionalism with diverse guests and challenging situations.
- Meet sales expectations through confident communication.
- Adapt quickly to shifting operational needs and team priorities.
Apartment Manager
01.2024 - 03.2025
- Handled building safety, cleanliness, and maintenance communication.
- Resolved resident concerns with empathy and clear communication.
- Coordinated repairs and upheld property standards.
Server
The Station Bar & Grill
12.2021 - 09.2023
- Delivered excellent service during peak hours.
- Used active listening to de-escalate and resolve concerns.
- Managed POS systems, cash handling, and end-of-day duties.
Server
Austin’s Bar & Grill
10.2013 - 07.2021
- Built rapport and returning guest relationships.
- Maintained calm and friendly communication under stress.
- Supported a collaborative team during high-volume hours.
Education
Bachelor of Arts -
Mount Royal University
High School Diploma - undefined
01.2012
Skills
- Guest Safety & Comfort
- Communication & De-escalation
- Multitasking & Prioritization
- Adaptability & Procedure Focus
- Team Collaboration & Reliability
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Attention to Detail
- Basic French Comprehension
Languages
English
Timeline
Server
Grey Eagle Resort & Casino
06.2025 - Current
Apartment Manager
01.2024 - 03.2025
Server
The Station Bar & Grill
12.2021 - 09.2023
Server
Austin’s Bar & Grill
10.2013 - 07.2021
High School Diploma - undefined
Bachelor of Arts -
Mount Royal University
HIGHLIGHTS
- 10+ years of customer-facing experience
- Valid passport; fully able to travel internationally
- Calm, composed, and professional under pressure
- Strong interpersonal and problem-solving skills
- Flexible schedule; comfortable with extended time away
- Comfortable in confined spaces and physical tasks
- Reliable, punctual, and consistent team contributor
ADDITIONAL QUALIFICATIONS
- Basic French comprehension
- Quick learner with a safety-first mindset
- Comfortable with long shifts and varied hours
- Strong traveler with cultural awareness