Mary Richardson
Concord
Summary
Experienced retail leader with 10+ years driving operational success, team growth, and customer satisfaction in fast-paced settings. Skilled at reducing shrink, enhancing safety, and mentoring talent. A collaborative, hands-on manager who builds trust and delivers measurable results.
Overview
11
11
years of professional experience
Work History
Store Manager
Ross Stores
Vallejo
07.2014 - Current
- Manage full-store operations for a $10M+ retail location with a team of 50+ associates.
- Achieved a 20% reduction in shrink through targeted loss prevention initiatives and rigorous team training.
- Delivered consistent improvements in sales, audit results, and customer satisfaction metrics.
- Cultivated and coached multiple employees to leadership positions, strengthening succession planning.
- Spearheaded several successful store turnarounds, stabilizing operations and boosting team morale within three months.
- Promoted a culture of accountability, open communication, and safety, leading to higher employee retention.
Education
Bachelor of Science - Business Administration
Western Governors University
Salt Lake City, UT12.2025
Skills
- Team Leadership & Development
- Operational Strategy & Execution
- Shrink & Loss Prevention
- Safety Standards & Compliance
- Customer Service Excellence
- Performance Tracking & Metrics
- Change Management & Store Stabilization
- Employee Engagement & Retention
- Visual Merchandising & Store Presentation
- Cross-Department Collaboration
Additional Information
Fluent in operational reporting, audits, and compliance documentation, Strong working knowledge of Microsoft Office Suite, workforce scheduling tools, and performance dashboards, Open to relocation and travel as needed
References
Available upon request.
Timeline
Store Manager
Ross Stores
07.2014 - Current
Bachelor of Science - Business Administration
Western Governors University